They distroyed my S970 - I am devastated!

[Toril S]

Hello friends.
I am sitting here, numb with shock! In the afternoon I got a call from the shop that my S970 was repaired and I could come and get it. I took a taxi to the shop, as happy as could be. But in the car I got a bad feeling. So I said I wanted to take a look at the keyboard while I was at the shop. We put it on a desk, plugged it in an started it up. Played some piano, all was well. Then I put my hand on its corner, and jumped back. A big piece of the cabinet was missing!!! It turns out that both the upper and lower part of the cabinet is damaged! So I just had to go home without my keyboard. Some pieces are even missing! What shall I do now?
I said I wanted a new keyboard, and the answer was that they had to find out whos fault this was first and take it from there.
I am just very depressed right now. I earned for a long time to get this keyboard, and it has been such joy for me to have it. Do you think both the upper and lower cabinets can be changed? I will not take back a keyboard with a large hole in it. The hole is at the corner where the earphone jack is.

[Craig Schiller]

So sorry to hear this. What terrible incompetence and what a drag for you. Hope it gets resolved to your satisfaction quickly and you can get back to playing.

[Toril S]

Thanks, Craig!

[vbdx66]

Hi Toril,

I am so sorry to hear that your S970 got so badly damaged. I am pretty sure that since it is still under warranty and that it got damaged in the shop, they should give you an entirely new keyboard or give you full refund.

Maybe you should seek for some legal advice or ask the question elsewhere on this or another forum?

Hope this will rapidly be sorted out,

Regards,

Vinciane

[Toril S]

Thank you so much Vinciane!

[Joe H]

Toril,

This is outrageous!  Call or email Yamaha about this incident.  Hopefully they will make good and replace your keyboard with a new one.

Joe H

[Toril S]

Thank you so much, Joe H. I hope the shop will sort it out. But I am afraid it will be an endless quarrel about who is to pay, the repair shop, the postal service or the music store. And while they cast blame back and forth I am sitting there with my long nose without my keyboard! I just hope this was a nightmare, and that I will wake up soon wiht my stunning S970 safely before me here at home!

[Paula]

Hi
this is why it is so important to take pictures if and during the packing of any items you ship dates and videos as well, we even take a pic,in front of the box in front of the shipping area to show no damage is on the shipping box
     Good luck Toril hope it all works out for you
             Paula

[Normanfernandez]

I do agree with Paula, Some pictures could have been taken,
Did you take any pictures of the damages?

Get in contact with Yamaha Directly , I'll try to get in touch via Twitter.
Contact them about this Store. 
You have to get a new keyboard!
This is outrageous!!

Where do you live?
Send a personal message if you have to,

- Norman

[panos]

Sorry to hear that Toril,but why they call you to take it back in the fisrt place.
They didn't notice the damage in the first place from the music store before they call you?
My keyboard felt down a couple of times while removing it and the only damage was done was some scratches at the lower part.Not a....hole 

[SeaGtGruff]

My keyboard felt down a couple of times while removing it and the only damage was done was some scratches at the lower part.Not a....hole 

It may have fallen or been dropped at an angle, such that the place where the casing is broken or missing hit the floor first?

[pjd]

Toril, please hang in there. Getting Yamaha involved sounds like a good idea. I don't think that they would tolerate this incompetence, especially if it's an "authorized" repair shop.

We feel your pain, too -- pj

[Toril S]

Thank you all!

[Gloria]

Toril, I am so sorry to hear about this terrible incident with your keyboard!    Joe H. suggestions helped me out when I had problems receiving my keyboard (that I'd already paid for) from our local Guitar Center in Scottsdale, Arizona!  He suggested getting in touch with Yamaha Corp. in Los Angeles, California & they got things moving after I had gotten the "run around" for 5 months from Guitar Center! (I don't know where Yamaha Europe is;) but Good luck & please keep us PSR TUTORIAL members posted.

Regards, Gloria

[Al Ram]

Toril

I am so sorry to hear about your problem.   I had a problem with a Yamaha keyboard a couple of years ago and I called Yamaha directly.

They were eager to help.    I believe you are in Norway/Europe.

I could not find the contact info for Yamaha in Norway.  Below is a link for Yamaha contact in Europe, please click on the Country nearest you.   I suggest to contact them and tell them about this problem.

I am sure they will be willing to help or provide some orientation.

Hope this helps.

https://europe.yamaha.com/en/support/contacts/index.html


UPDATE
I believe this is the Yamaha contact for you

Yamaha Music Europe GmbH, Branch Scandinavia
Box 30053,
400 43 Göteborg
Sweden
Phone: ++31893400
Fax: ++31454026

[Toril S]

Thanks, Al. I believe that the store will make things right, they are a serious business. If not, I will have to take other action.

[Del]

Hi Toril
Sorry to hear this news, the shop you took your keyboard for repair are the ones responsible to ensure that your keyboard comes back repaired and at least apart from the repair in the same or better condition. I would inform Yamaha of the situation and that it is still under warranty. If you think you may have a fight on your hands and not getting any positive outcome, I would seek proper legal advice.
I know how gutted you may feel you worked hard for that keyboard, someone will have to be accountable for what has happened and they will have to have it put right whether it is a complete new keyboard or new casing.
I would push for a new keyboard because it sounds as though the keyboard has been dropped on that corner and you don't know what shock damage it has done internally, and to be honest it should be bench tested, before it is returned. I would push for a new replacement keyboard and let the shop who took your keyboard bear the cost and let them recoup their money from who ever's fault it was, at the end of the day it is their duty to return it to you in a better condition than what it went in at.
I hope it works out good for you,  stay strong and don't get fobbed off, if you feel unfairly treated then that's the time to seek proper legal advice.

regards Del
P.S Tell the shop you want this resolved quickly as it has already been 3-4 weeks for the repair and you not that tolerant in waiting another 3 weeks.

[Toril S]

Thanks for the encouragement Del! It has been over 6 weeks!

[tyrosaurus]

Hi Toril,

I believe that the store will make things right, they are a serious business. If not, I will have to take other action.

They probably will 'make things right' in the end, since they have a legal responsibility to do so, but how long will it take?

I would say that if they really are a 'serious business' as you suggest, their primary concern would be with you the customer, and you would have been given a brand new keyboard from their stock to take home with you!  They can then argue about who is to blame for the damage at their leisure with the other parties involved!

Even if you want to give the dealership a chance to sort things out for you, I would say, like others have already done, that you must still contact Yamaha directly by email (which unlike telephone calls, provides evidential proof of what you have 'said' to them) about the matter and explain the full story to them.  They will be able to make instant decisions regarding how to deal with this issue (i.e.  damage to a keyboard undergoing a repair under warranty), that the dealer may not be empowered to do, or perhaps may not want to do! 

I believe that you will get a quicker resolution to the matter by involving Yamaha directly!  Don't worry about possibly upsetting the dealer - they obviously aren't too bothered about upsetting you! 


Regards

Ian

[Toril S]

Thanks Ian. I still don't begin to fathom how this could happen!

[Mendel]

btw.. i use GC Pro Coverage and they are a really amazing music appliance insurance which i use for my s970

[Patrick]

Hi Toril, it's a shame! you must ask for a brand new PSR S970 or 975; it's the first time that we've such bad service in a music shop!
I hope you'll have very soon a new keyboard, all the best Patrick

[Toril S]

Thanks Mendel and Patrick!

[Bruce Breen]

I agree with Patrick!
You should get a new keyboard!

Make sure you get Yamaha involved if they are tardy in supplying an agreeable solution for you!

Good luck!

[Paula]

 
I have a rider on my house insurance for my equipment and I am thankful my Bose L1 mod 1 got destroyed, my Insurance co.was good  they replaced  it with the L1 MOD 2 and tone match as the one I had  bose no longer made, so I did get a better system as well  this equipment is expensive insurance is necessary especially if you gig out
          Paula 

[travlin-easy]

First and foremost, was this a Yamaha Authorized Repair Center? If so, I'm confident that Yamaha will intervene and provide you with a new unit. If not, then I suggest taking the repair center to court and sue them for a new unit, which should be fairly easy to do.

Good luck,

Gary

[hans1966]

Hello friends.
I am sitting here, numb with shock! In the afternoon I got a call from the shop that my S970 was repaired and I could come and get it. I took a taxi to the shop, as happy as could be. But in the car I got a bad feeling. So I said I wanted to take a look at the keyboard while I was at the shop. We put it on a desk, plugged it in an started it up. Played some piano, all was well. Then I put my hand on its corner, and jumped back. A big piece of the cabinet was missing!!! It turns out that both the upper and lower part of the cabinet is damaged! So I just had to go home without my keyboard. Some pieces are even missing! What shall I do now?
I said I wanted a new keyboard, and the answer was that they had to find out whos fault this was first and take it from there.
I am just very depressed right now. I earned for a long time to get this keyboard, and it has been such joy for me to have it. Do you think both the upper and lower cabinets can be changed? I will not take back a keyboard with a large hole in it. The hole is at the corner where the earphone jack is.

Hello Toril, I suggest you take legal action against the repair shop, and claim damages caused to your S970. It really can not be called repair shop, but rather destruction. because apart from damaging your keyboard, you are killed by the illusions of continuing to make good music. I sincerely hope that they give you a new keyboard (S970 or S975) is the least they can do for you.  a bear hug.    Hans

[beykock]

Dear Toril,

Very sad experience. Feel very sorry for you.

IMHO legal steps and actions are ALWAYS very expensive, very frustrating, time consuming and ... the final outcome is often a disaster.😰

I am sure Yamaha Sweden will help you out.
Hopefully they offer you the key to find a solution that might be acceptable for all parties involved.

Keep smiling !

Good luck, Babette

[Toril S]

Thanks Paula, Gary, Hans and Babette😀

[motekmusic]

Hello Torril,

Am completely amazed by the negligence of that repair service center.   I hope that yamaha will become aware of this
episode and that the matter can be rectified.   If as Gary mentioned the repair shop was an accredited by yamaha then
your dealer should make a fast go and pitch in for you.   I don't know how much this forum and your activity on it can
provide character witness, if the repair shop is doubting your word.   You also have posted quite a few songs on that machine
which lends credence to your side of the story.   Any damage to that machine is the repair shop responsibilty since when
you brought it in there was no gaping whole.

Hope you take heart that IMHO the forum is behind you 100%.

Looking forward to hearing that Yamaha has recompensed with a BRAND NEW UPGRADE.

cheers
elaie