Unable to load Epic Strings 2

[Tommarr]

I purchased EPIC Strings 2 from Soundworks, as recommended by Leigh.

I followed the steps using Expansion Manager. Saved file as .ppi

When I attempt to load it onto my Genos 2 I get message Unsupported file type.

I contacted Yamaha Support. They agree, and saw screen shots that I followed proper steps.
Still getting the same error message.

Does anyone have advice?

Thanks.

[overover]

Hi @Tommarr,

You may not have created the .ppi file for Genos2, but for another Install Target that is present in your Expansion Manager (YEM). (See below.)

It is also important that you use the current YEM version (V2.11.0) and ideally also have the current firmware installed on the Genos2 (V1.10).

Do you have several packs in the Expansion Manager (YEM) that you want to install together on the Genos2? Or is "Epic Strings 2" the only pack?

The file type .ppi (= unencrypted Pack Install file) that you mentioned is used when only unencrypted packs (.ppf) are involved, i.e. no encrypted (.cpf) packs.

Please note that Pack Install files (both unencrypted .ppi files and encrypted .cpi files) are model-specific. You must therefore have a Genos2 Install Target in the YEM and also have selected it. It would not work with a different Install Target (e.g. Genos(1), PSR-SX900, etc.) because the .ppi/.cpi file created with it would not be compatible with Genos2.

Then make sure that all packs you want on the Genos are selected now (light green check mark) and click on the "Save as Pack Install File" button. Then, if available, select the file type "Pack Installation File (*.ppi), otherwise "Pack Installation File (*.cpi)".

Please make sure that you do not accidentally use the file types "Pack Quick Installation File (*.pqi") or (*.cqi). (Pack Quick Installation files allow you to add Expansion content as fast as possible. Before using *.pqi or *.cqi, you need to save/install a *.ppi or *.cpi to the instrument.

If the error "Unsupported File" still occurs when installing on the Genos2 (under "Menu > Expansion"), I recommend exporting the Genos2 Instrument Info file (.n27) to a USB stick again and importing it into the YEM again. (Delete the old Genos2 Install Target in the YEM beforehand.) Then save the .ppi/.cpi file again to the USB stick as mentioned before and try Pack Installation on Genos2 again.


Hope this helps!

Best regards,
Chris