Expansion Packs not loading onto instrument

[Divemaster]

Good morning all.. I need help please. I simply cannot understand what I am doing wrong.

I have the PSR-SX700 keyboard.

When I bought it, it came with 4 x installed Expansion Packs none of which I like, or are of use to me.
So I decided to install the following 4 packs.

Best of Europe S770
Church and Christmas S770
Church Organ S770
and Romance Latino (no ref)

I have made sure that ALL of these packs have an option to install on the PSR-SX-700 and pressed the appropriare download button for this keyboard. So I have certainly pressed the correct download info assuming that that data is right.

I am using the latest version of Yamaha Expansion manager V. 2.8.1
on a Windows 10 pc running Windows 10 pro on 16Gb of memory and an i7 processor.

So to start,I formatted a 16Gb Memory stick on the instrument.
I made sure that the USB stick had the SX700 Install data on it  PSR-SX700instrumentinfo,n27
and then followed the instructions on YEM to install the packs.
Selected the SX700 as the Target instrument
Downloaded and unzipped all 4 new packs into a folder on my pc and from there loaded them into YEM.
Ensured that all 4 had a green tick on them and then pressed the button to save those packs as a Pack Install file.
I then waited for a couple of minutes whilst my pc did this, and it showed me that the pack was 179/4096MB and 182/392 Voice Wave size.
Total shows a 183586 kb  equating to 183.586Mb so hardly large.
I then saved that pack install file to the USB stick as a .cpi file

I will note at this point that I have now done this 4 times, each time and on the third occasion I used the .cqu file format to save with but it made no difference, the end result was the same....Nothing.
I have also tried this procedure on 3 different usb sticks, one of them being absolutely brand new. Noe of the USB sticks have previously ever given me any issues.

So having done this, and now checking that I have both the install file data and the pack file data on my USB stick, I remove it from the drive using the safe remove button on the pc, and proceed back to the keyboard.

Fire it up, insert the USB stick. Go to Menu 2 and press pack Install.
Usual messages about it formatting the existing info and then press OK to load the new packs.

The screen then shows me the message Executing, and after about 30 seconds, I get a small about 3mm green bar appearing on the install bar. However after only a couple of minutes, the message "Failed to Access data" appears, and the keyboard restarts.

I have looked through countless other posts on this subjest, and Chris has suggested clearing the Programme files for YEM. So I've tried that too and thanks for that one Chris. I have also totally (and by totally I mean entirely removed using the regedit tool to remove straggly data) YEM from both my pc's and reinstalled it.

I think that the only thing I'm coming up with are that one of these packs is corrupt, or that the YEM has an issue ?

Any help would be appreciated, because I have run out of commonsense options on this. I am truthfully baffled.

Thank you.

[DerekA]

Your overall procedure sounds fine so I suspect a hardware problem.

You say you've tried a few USB sticks. Are you sure that they are on the list of fully supported brands.

[gabrielschuck]

It could also be a defect in the internal expansion memory.
Can't install any packs?
Check if the problem with another flash drive. If it persists, it is very likely that it is.

[overover]

Hi Divemaster,

I recommend doing the following things first:

1. In YEM, delete the previous "SX700" Install Target. On the SX700, export the Instrument Info file (.n27) again to a USB stick and import this new file into the YEM as your new Install Target.

2. I know from experience that the YEM occasionally has problems properly overwriting a previous .cpi file. Please make sure that there is no previous .cpi file on the USB stick (delete it manually beforehand) before you click on the "Save as Pack Install File" button in the YEM.


Best regards,
Chris

[Divemaster]

Thanks to all of you, for your very helpful information, and for some input on this.

I have solved it ! at least partly, so let me tell you what I did. I completely formatted, on the instrument 4  USB drives that I have and loaded them with the SX700 id file.

I completely wiped all previous .cpi and .cqu files from my pc. I also RE-downloaded all the four Expansion Packs from the Yamaha website and unzipped them again into a fresh folder. Then deleted the older ones both from Downloads. Just in case it was an original download error.

I then (again) removed YEM from my main pc as previously described. Regedit once again cleared up all the junk, and there is quite a bit that remains after the official uninstall!

All my flash drives are VERBATIM OR SANDRIVE Cruser drives and of good quality. I only use 16Gb sticks on the Yamaha so that I can keep a variety of different styles and voices on each of the drives

I marked up 4 of the drives. Loaded one programme onto each drive.
Only the Church and Christmas and Organ Music would load successfully.

Both the Romance Latino and Best of Europe files gave the Failed to access data message.

It was while I was staring at the screen that I realised that in the case of the Best of Europe file, although the Green Tick was showing on the selection, NONE of the actual files in that set were ticked. Loaded it again. Same result. Did it a few more times...and it finally ticked all the selections. But no way would it load.
Romance Latino although fully lit, doesn't want to load at all, and crashes every time. Strange because I've loaded that one before successfully.

So in the end, I've had to settle with the
Church and Christmas and the Church Organ which are both very nice selections.
I loaded those onto one stick, and they installed together immediately.

Unfortunately in YEM there seems to be no way to ADD another Memory Pack without first deleting what's on the instrument. So I'm just going to settle for these two for the time being. Testing a new pack means wiping the existing ones to install it seperately  to ascertain if it might be corrupt, and then if it's ok, doing it again with all 3, 4 or 5 packs as you want to use it. That's time consuming.

But there's definitely a data issue on those two other files preventing them from loading, Might save somebody else a lot of time. YOU may find different....I don't know. I thought I'd cracked it when I spotted the 'missing ticks' but no.
YEM seems to be a bit of a funny animal.

I have learned much this last 24 hours !! Thank you all.

[EileenL]

Are you sure you have the right packs for your keyboard. Romance Latino loads into my SX900 so I would think it will load into the SX700. Are you sure you have enough memory on your SX700 for these packs.

[Divemaster]

Hi Eileen

Yes, as you'll see in my original post, I made sure that the four packs that I had wanted to install all had an option button for the SX700. I still have the packs in my download folder and re-checked.

I have previously loaded the Romance Latino without issue, but it wasn't having any of it yesterday.

The memory was showing 940mb  of 1Gb available in the User drive, and so there was adequate space to take the packs, All 4 would have only taken 183.58 Mb.

I bought several brand new SanDisk 16Gb memory sticks for the SX and haven't had any issues with them I won't buy cheap sticks.
I even tried my trusty Verbatim 64Gb one, but the 2 packs that failed to load just weren't being picked up on the keyboard.

Fortunately I am retired, and so have endless time. I'm also pretty clued up with Windows computers, having built many in my time for family members, so handling files, unzipping files, working within the registry etc is all easy to me. I own several desktop units running W10. W2000 and an HP800  which is is an absolute beast with 6Tb of Harddrive space, 2 processors and with 96Gb of memory.

I really can't fathom what was happening yesterday and on Wednesday.
Both gave the Failed to load data message whether loaded as part of a multi pack, or individually.

Thanks as always Eileen.

[Bill]

Remember you only have 400 MB of Expansion memory, so you will not be able to load that many packs at a time.  When you have the YEM loaded on PC check how much WAV data is required, this is at the top of the screen. The 1GB you refer to is NOT Expansion Memory.

Bill

[EileenL]

I was not sure how much expansion memory was on the SX700. This is totally different memory to the Used drive which only stores the access folders to the packs for you to use once loaded into Expansion.

[Divemaster]

Thank you both for clarifying this, and indeed is beginning to possibly explain things.

The obvious question to me now is,,,,,,,Is there any way of DELETING the 4 preinstalled packs that came ready installed on the instrument, because as I understand it now, these will be taking up space. They are African, Europe, Oriental and Latin America.  I have zero use for these packs, and ideally would like to remove them completely..

As it stands, it seems that I only have 2 options.

Either settle for only 2 Style packs that I can actually make use of, due to space, or press the Reinstall Original packs button in the Expansion menu that are obviously being stored somewhere in the keyboard and have  4 packs  that I will never use.

I did put the pack install info in my original post which showed me what I thought were my storage capacities, could you take a look.....

Thank you both.
Keith

[Bill]

Hi Kieth

The installed packs will automatically be deleted when you install new ones.

Bill

[overover]

Hi Divemaster,

During your first Pack Installation, the pre-installed Packs will be automatically deleted. If you want to keep these Packs (or any of them), you have to download the SX700 version of these Packs via the following link, import the relevant .cpf file(s) into the YEM and make sure that when creating the Pack Install file (.cpi) in the YEM ALL Packs are selected that you want on the instrument:
>>> https://uk.yamaha.com/en/products/contents/keyboards/vse/


Best regards,
Chris

[Divemaster]

Thanks Chris and Bill

Let me get this right.   Bear with me, and wind back back a few months.

When I first got the keyboard, I downloaded 2 extra packs for a particular purpose. I then took the USB stick with the 2 Packs on it, and successfully did the install. I found, of course that the ORIGINAL packs that were bundled with the keyboard had gone!

So, horrified that I might have messed it up, I went back to YEM, found the original packs (as you've rightly said, they needed to be all downloaded together) and added them to the two I wanted, and then made a new pack file and did a completely successful install ending up with all 6 packs.

Since then, and moving back to present, I would refer back to my post.

I TRIED to do the same. Installing 4 new packs. And that's where i hit the problems that started this post.

But not having the time, I simply used the RE install button to put the original packs back.   With me so far..

I pressed the reinstall button, and after about 5 minutes, the 4 preinstalled packs came back, so they can't have been deleted ? Or am I missing something?

So they MUST be stored somewhere on the keyboard surely? They obviously weren't deleted,  because they are there again without any help from me.

So WHERE are these 4 files, and can I be rid of them, because I'm sure that will work. According to Yamaha they are in the USER drive in the Expansion folder. So surely I should be able to remove them and have a clean folder into which to then upload packs that I actually would use.

Quote from the reference manual.
This  re-installs the  Pre-installed Expansion  contents  data  to  the "Expansion" folder in the  User drive, and then the instrument  will  be  restarted automatically.

I wonder if Yamaha make them undeletable on purpose. Whatever, I don't want them. Is there a log file I can access that may be keeping old info (and storage capacity that I want to use of course).

Tyros used to be SO much easier than this.....Great keyboard, but ......

Thanks for your interest in this, I really am most grateful.  And baffled as to why having done this a few times, I now can't load more than 2 packs. Crazy.

Thanks
Keith.





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[EileenL]

Hello Keith,
  I had pre installed packs in the SX900. As soon as you load any other packs the expansion memory is formatted first so this is not your problem. Make sure you choose save as CPI and NOT CQI. Make sure you delete any previous files you have tried to load on any USB sticks you have used. This will make sure it is not loading one that was not working properly. Always remember to format your USB stick on the keyboard first.

[Divemaster]

Hi Eileen and thanks for clarifying that.

I have 100% followed all the steps that you have highlighted.

I made sure that I used .cpi to save the new packs with.

I formatted the stick on the keyboard, in the Function menu, and then moved to the Expansion menu and uploaded the instrument data from the top button. This in my case is PSR-SX700instrumentinfo,n27

So my only question is this.

If, when installing new packs, the expansion memory is formatted, then I should,theoretically, have no issues.
But I suspect that this isn't happening.

You'll know yourself that when you format a disc (on pc, or keyboard), the data on that disc is removed, and you get messages to advise you are going to do that to avoid accidental deletion.

But I wonder if Yamaha use some kind of 'quick format' whereby the instrument retains the Bundled Packs within the instrument.
Because if not.....Then how is it able to reinstall them again using the reinstall button.......They must be somewhere in the keyboard to reinstall because you can reinstall them without any USB being in the keyboard at all. Where are they hiding?

All I know for sure, is that if I attempt to download the 4 packs I actually want, on a new stick, it just will not do it.

And it won't do it with any memory stick I have used. I've now tried this 9 times using brand new, existing and varying makes of USB stick. None of them will do it, having done it previously without any issue whatsoever.

I am beginning to think that it must be a hardware fault, and I may have to return the keyboard.

[overover]

Hi Divemaster,

Just forget about the "Restore Pre-installed Expansion Contents" button in the SX700's Expansion menu. This button is only there to restore the delivery status of the pre-installed Expansion content, e.g. if you want to sell the SX700. (These Packs, i.e. the corresponding .cpi file, are stored somewhere in a hidden, internal memory of the SX700.)

If you also want to use other Expansion Packs, you MUST, as mentioned, download the pre-installed Packs that you want to continue using from the Yamaha site again, import them into the YEM, and for future pack installations, ALL Packs that you want to have on the instrument must be SELECTED (light green tick in the respective pack icons) before you click on the "Save as Pack Install File" button.


Best regards,
Chris

[Divemaster]

Thanks again Chris.

So are you saying that even if I don't want the four preinstalled packs, I have to reinstall them from the Yamaha YEM along with the 4 that I DO want?  Meaning 8 packs in all.  Not clear on that at all.

I've tried everything, and as I suspected......"These Packs, i.e. the corresponding .cpi file, are stored somewhere in a hidden, internal memory of the SX700.)"

So going back to my original post..... can there, in your very valued opinion be ANY OTHER REASON that the four packs that I want to download will not do so? To refresh, these are...

1. Best of Europe S770
2. Church and Christmas S770
3. Church Organ S770
4. Romance Latino (no ref)

I really have done everything exactly as you have described, and I have used YEM without issue previously on this very keyboard.

I've now  got the two 'CHURCH'ones (Nos 2 and 3 in my list) to load and now have those on the keyboard, but if I put ALL 4 together it simply will not do it. It gives a data error message.

If I try the first 3 packs on their own (1, 2 and 3) it also gives the data error message.

Each time, I do it with a NEW stick, and with a new instrument ID file and a new Pack install file. So on a totally clean formatted (on the keyboard) stick.

Something is preventing the full Pack Data from being read once I try to install it on the keyboard......But what?  I just have no more ideas. I've done everything by the book, and it just will not do it.

Thanks Chris
Keith

[Bill]

Hi Kieth

I have a SX900 Id on my YEM and it show 701 MB for the 3 packs excl the Best Of Europe. It cannot load the Best of EU as I do not have the Instrument ID.  However with the 3 packs you are way over the 400MB limit.

Re your question to Chris - You do not have to install all 8 packs, only the ones YOU want.

Bill

[EileenL]

I have just got the sizes of the packs you have.
Europe.                        86.304
Church                         34.657
Church and Christmas   65.079
Romance Latino.           27.232

If you are not sure if you have a problem with keyboard then give Yamaha Tech. support a ring. They are very helpful.

[Divemaster]

Thanks again Bill and Eileen

Eileen, you have got pretty well the same figures that I have here on my PC.

The UNZIPPED files download into Windows 10 from the Yamaha UK website are as follows

Best of Europe         86.305 Kilobytes
Church Christmas     65.079 Kilobytes
Church Organ          34.657 Kilobytes
Romance Latino       42.421 Kilobytes

Once the files are unzipped, the properties of each file show that the data comprises

Best of Europe           88.7 Mb
Church/Christmas      67.1 Mb
Church Organ            38.5 Mb
Romance Latino         53.9 Mb

Making 248.2 Mb in total.

Bill, your figures are maybe different for the SX900 downloads ?

So as I have 400 Mb of free space, they should load.   But they don't....

I think a call to Yamaha is going to be my best bet here, as I'm going round in circles with it.

I'll give them a call on Monday, and let you know what comes of it.

Thank you both for your invaluable help. I really DO appreciate it.

I'll update after I've spoken to somebody at Yamaha, and hopefully resolve this finally.

[EileenL]

Hope they get it sorted for you.

[Divemaster]

Many thanks to all of you who have worked with me to try and resolve this non loading issue.

I'm pleased to say that following a chance meeting today with a friend of my wifes who is the musical director of her local choir, he came up with 2 suggestions that have worked for him on previous Yamaha keyboards after having stubborn memory issues.

Backup Clear:   

To clear the backup data in the internal memory simultaneously hold the highest white key on the keyboard and turn the power on by pressing the Power On switch. All backup data will be erased, and the default values restored.

Memory Clear

A more heavy duty option if the first one fails to work.

On this occasion, hold the highest white key AND
the 3 highest black keys and then turn on the power.

The first one didn't help (I was aware of that one).

But whatever it did, when I tried to load the packs following the other one... Memory Clear, it worked and I have now been able to download 6 Expansion Memory packs onto my keyboard without any problem at all.    I owe him a beer !

I have now got rid of the preinstalled packs, and now have the four I was trying to load, plus 2 others, so I'm very happy.

Whether it was a combination of doing both, I'll never know, but it works!

Hope it may help somebody else.

Keith.



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[Bill]

Hi Kieth

Many thanks for letting us know that you have resolved the problem.  It's great that you are now working as it should be.

Bill

[Divemaster]

Thanks Bill