Installation Of Expansion Packs Failed - Help!

[porterma]

Hi
I am wondering if anyone has had this problem reinstalling their expansion packs.
I added two of the new "free" packs (Country Musician and Choir and Chorus) to my YEM and went to reinstall the expansions onto my Genos as usual.
I followed the procedure to install the Expansion Packs into my Genos.
Everything was working fine through the "Executing" phase.
But when it got to almost half way through the "executing" , the green bar disappeared and a message came up : "Failed To Access Data"
After pressing OK another message came up "Installation Has Been Cancelled. The Instrument will be restarted."  OK
The instrument restarts and of course there is no Expansion memory to open – obviously the old files were deleted in the installation process.

I re-did everything and had the exact same results – it got to almost half way through the executing and then the same "Failed" message came up.

Any thoughts on what might be causing this

Thanks for your help.

Mark

[Stijn]

The cause is probably the USB drive.

It should be formatted on Genos. And if it still doesn't work, try a different one.

Stijn

[porterma]

Thanks, Stijn
I will give that a try.

Mark

[Zimacs]

Hi.  Not sure if you fixed this problem yet, but I had this problem. Turned out to be a bad download of a pack from Yamaha.   Re-downloaded the pack and everything worked fine.

[anandmaloo]

Hi,

I had this same problem. I did change the USB (which seemed to work fine) And it worked after that.

There was also one thing I may point out. I had unchecked the last cqi pack installation in my YEM while creating the new downloaded pack. I suggest don't remove anything from your last working YEM setup for now. Just add the new packs and see if it works.

Regards

Anand

[porterma]

Thank you everyone for your help with this matter.
I have everything working fine now.
Appreciate all the help.

Mark

[Joe H]

Thank you everyone for your help with this matter.
I have everything working fine now.
Appreciate all the help.

Mark

So tell us what you did to get everything working.  There are lots of people who read the posts, so it is important to followup with an explanation so others can learn from your experience.



Joe H

[porterma]

Sorry, I thought I had explained.
To begin I formatted my USB stick on my Genos.
On my computer I downloaded the latest version of YEM.
I downloaded the free packs from that I wanted from the Yamaha site.
I already had the Genos Superior Pack downloaded to my computer as well as a Pack that I had purchased from PSM.
I loaded everything into Yamaha Expansion Manager.I will add that I was totally using cfp. files.
Once everything was properly loaded I was able to transfer it as one file to my USB stick.
I then just followed the regular process of loading the expansion file to my Genos and this time the green line in "executing" went all the way to the end and a message came up that everything had loaded successfully. When I restarted my Genos there was the expansion folder and everything was available to me.

Hope this helps.

Mark

[Dalo1970]

Hi.
I can't install the expansion pack. How do I know if the memory is OK and undamaged?
Well thank you.

[EileenL]

What pack are you trying to install. Dose the pack load into the YEM ok.

[Dalo1970]

I want to buy a used Genos and the seller claims that it is not possible to install any package. Therefore, I need to know if the memory is OK. But some time ago the installation went smoothly.

[Joe H]

I want to buy a used Genos and the seller claims that it is not possible to install any package. Therefore, I need to know if the memory is OK. But some time ago the installation went smoothly.

I think we need more information about your post.  Can you go look at the keyboard and  check the problem for yourself?  If not, I would steer clear of this seller. It's either a case of he/she doesn't know how to load a pack or if the seller is asking a very low price maybe it's a stolen keyboard.

Joe H

[Dalo1970]

I think we need more information about your post.  Can you go look at the keyboard and  check the problem for yourself?  If not, I would steer clear of this seller. It's either a case of he/she doesn't know how to load a pack or if the seller is asking a very low price maybe it's a stolen keyboard.

Joe H

Yes, I will not buy a damaged Genos.
Well thank you.

[EileenL]

To Load packs you may need to register keyboard with Yamaha to be able to Use the ID No in the YEM and also has this keyboard been updated to version two.

[hoangbr2014]

Hi
I am wondering if anyone has had this problem reinstalling their expansion packs.
I added two of the new "free" packs (Country Musician and Choir and Chorus) to my YEM and went to reinstall the expansions onto my Genos as usual.
I followed the procedure to install the Expansion Packs into my Genos.
Everything was working fine through the "Executing" phase.
But when it got to almost half way through the "executing" , the green bar disappeared and a message came up : "Failed To Access Data"
After pressing OK another message came up "Installation Has Been Cancelled. The Instrument will be restarted."  OK
The instrument restarts and of course there is no Expansion memory to open – obviously the old files were deleted in the installation process.

I re-did everything and had the exact same results – it got to almost half way through the executing and then the same "Failed" message came up.

Any thoughts on what might be causing this

Thanks for your help.

Mark

I have the same problem.

I tried to format the USB on Genos and then copy the CPI to the USB. I installed it and went away. 5 minutes comeback, it still showed "Failed To Access Data".

I turn off Genos and then open it again. When installing, Instead of going away on the first try, I sit on there to play some on keys and wait.

Finally, it works

[Stijn]

Most of the time the problem lies with the USB drive.
It works fine on a PC and for copying files to the keyboard, but it fails when installing Expansion packs.

Try a different make USB drive and use the Genos to format the stick.
See Compatible USB Device list for Genos: 
https://usa.yamaha.com/files/download/other_assets/4/2177284/en-Genos2.pdf

Stijn

[hoangbr2014]

Finally, change the USB, and work. I think that Genos requires 3.0 speed USB. My USB is 2.0. After changing USB, everything works fine.

[EileenL]

Genos is still USB 2