Help ... the SX900 won't start ... RESOLVED ;)

[Aquilauno]

Help ... the SX900 won't start ... I turned it off an hour ago without any problems. Now it does not start remains on the screen with the writing PSr SX900 and not from other signs of life.
Tried to restart without usb memory card, nothing ... I ask for help ...
PS the factory reset is not performed (I hold the rightmost button and turn on) ... has happened to someone?
I'm desperate ... what I do now? with all shops closed ...

[Toril S]

Oh NO!! But rightmost key is not factory reset, it is a soft reset. You can try it without losing files, but some settings may go back to factory position.

[frankmusik]

Please try following.

Load the actual Firmware  on a USB Stick from here ..
https://de.yamaha.com/de/support/updates/firm_psr-sx900.html
Switch on with START/STOP in Style Section pressed down (and hold that till update screen will show up)

Press Start/stop 2* to install the firmware.

greetings frank

[Aquilauno]

Great idea now I try and let you know. Toril now I understand what you felt ...

[Aquilauno]

Nothing to do ...   

nothing to do ... tomorrow I contact the seller perhaps knows if a replacement is scheduled for a month of life. The service points are closed for Covid19 ... I waited so long for this keyboard that I have morale on the ground 

[Fred Smith]

Definitely try a soft reset -- power on while holding down the topmost white key. None of your files will be affected.

Cheers,
Fred

[Aquilauno]

HI Fred
I tried to dothe soft reset did it, but not is eseguible... the display is freeze  always hangs on PSR SX900  and does not continue booting

[Fred Smith]

HI Fred
I tried to dothe soft reset did it, but not is eseguible... the display is freeze  always hangs on PSR SX900  and does not continue booting

Then I would reload the OS, as per Frank's instructions.

Cheers,
Fred

[Toril S]

Yes, follow Frank's instructions. If that doesn't help, it is probably the mother board, and the keyboard will have to be repaired. You have my deepest sympathy, as I went through a breakdown of my S970. I am sending a virtual hug! Hang in there!

[borge]

I've had the same problem.
My keyboard was then repaired at a Yamaha Service Center. After 2 weeks I got it back, and all was OK - for 2 days.
Then the same problem occured again. I send it back to the Service Center for a second repair.
This time I was called from the Center and the seller and they told me it should be send to Yamaha for further investigation.

Then they replaced the keyboard with a new one. Excellent service!

(Sorry for my English. It's not my natural language).

[Aquilauno]

Hi Borge thanks for the news. I tried to contact Yamaha and unfortunately the Service Centers in Rome are closed due to the Coronavirus emergency. The seller doesn't want to replace the keyboard even though I think he could have done it quietly and then deal with Yamaha. So from an easy solution I find myself with my hands tied and I don't know how long ... I hoped that I could  to play with my "SX" in this dark times ... patience. thank you

[DerekA]

Being in the EU, surely the retailer doesn't have a choice if it's no longer fit for purpose?

[blackpool]

Had VERY SAME ISSUE  ..... Within days of release...back last Autumn.

Yamaha replaced board without question ... This one seems fine now.

I asked the dealer and he had no explanation and said it had gone off to R&D to fully investigate.
The fault I recon was connected to the Favourite function IMHO

Its the first time i have EVER had an issue with any Yamaha board.

Keith

[Aquilauno]

I just hope that the build quality is not waning. If the keyboard  broken after a few months... ok... (bad luck) but after 22 days, not even of intense use. max a couple of hours and not every day. There were no traumas, power surges or blackouts, the shutdown always took place with the standard procedure. I didn't upload strange files, only updated in firmware and installed expansion packs a couple of times on the first day. and for the following days no anomaly. Then suddenly turn off and after an hour you go back on and nothing ... you are disconsolate and incredulous. and you find yourself with a 1900 euro keyboard which is new but must be repaired after 22 days ...

I got a response from Yamaha Support. They reiterated that assistance goes through the seller (who instead told me to contact the service center).
The seller is required to check (through the service center) if the fault is due to a manufacturing defect in which case the SX must be replaced and not repaired, but it is a very aleatory. So is it a matter of luck? then I'm fine (irony) lol ... I'll arrange to return the SX900 via UPS (at my expense). And now I'm going to play the guitar in view of better times ... for all of us. thank you so much to all

[3dc]

I got a response from Yamaha Support. They reiterated that assistance goes through the seller (who instead told me to contact the service center).
The seller is required to check (through the service center) if the fault is due to a manufacturing defect in which case the SX must be replaced and not repaired, but it is a very aleatory. So is it a matter of luck? then I'm fine (irony) lol ... I'll arrange to return the SX900 via UPS (at my expense). And now I'm going to play the guitar in view of better times ... for all of us. thank you so much to all

Usually its the official Yamaha service center in each EU country that handles everything about warranty issues including replacements parts or complete product replacement. This is apparently standard Yamaha procedure to avoid unnecessary confusion, double work, shipment costs and finally to save time for the customer. That's what they told me in music shop where I bought my E463. If I were you I would check with official Yamaha servicing center in Italy before making unnecessary or even costly steps.     

[Aquilauno]

hi 3dc
unfortunately in the current Covid19 emergency situation I must necessarily contact the seller as he has more possibility of contacting the assistance center of his city (Naples). Instead I cannot move from one province to another because of the governmental decree of security against coronavirus issued by the Italian government. The shipment will cost me 70 euros, once seen the keyboard the seller personally will be check the malfunction and could decide the replacement, at least so he said. and I, hope so.
yamaha Eu told me by email to do so ...

The fact remains that if this had happened to someone at the moment of a concert it would have been a big problem, I don't think everyone can travel with two keyboards in tow. Reliability is important, while packing the keyboard I noticed that it is made in Indonesia and not more Japan. I hope it is only an unfortunate case but if other problems arise the conclusions cannot be different ...

[blackpool]

see my post last year -
https://www.psrtutorial.com/forum/index.php?topic=52544.0

Notice SX manual offers a DIFFERENT way to save favs.

I AM CONVINCED THIS CAUSED THE BREAKDOWN IN MY CASE....

Interesting Q.... Did you use this function the way it is described in the GENOS manual ?? which BTW as I say is very different to that in the SX manual oddly!

Nobody seemed interested in my post or concern at the time ??

Keith

[3dc]

Try to update SX900 Firmware as Frank suggested in previous post.

Here is the link to official and last firmware.
https://europe.yamaha.com/en/support/updates/firm_psr-sx900.html

You will need a PC and USB Drive with 1 GB space.

Here are the official instructions from Yamaha website:

Notice: Do not turn off the power of the instrument or remove the USB flash drive during this operation.

1) Download the firmware
a) Download the Zip file to the computer.
b) Connect the USB flash drive to your computer.
c) Extract the *.prg file and copy it to the root directory of your USB flash drive.

2) Connect the USB flash drive to the instrument
Connect the USB flash drive containing the downloaded files to the USB TO DEVICE terminal of the instrument.
Notice: Make sure that the USB flash drive is properly connected to the terminal.
Excessive force or incorrect insertion may damage the terminal.

3) Install the firmware
a) While holding down the STYLE CONTROL [START/STOP] button on the panel, turn the power on.
b) When the following message appears, press the [START/STOP] button to start the firmware installation.
c) When firmware installation is complete, the following message appears with the new firmware version. Press the power button on the instrument to turn it off.

Here is Italian translation:

Avviso: non spegnere lo strumento o rimuovere l'unità flash USB durante questa operazione.

1) Scarica il firmware
a) Scarica il file Zip sul computer.
b) Collegare l'unità flash USB al computer.
c) Estrarre il file * .prg e copiarlo nella directory principale dell'unità flash USB.

2) Collegare l'unità flash USB allo strumento
Collegare l'unità flash USB contenente i file scaricati al terminale USB TO DEVICE dello strumento.
Avviso: assicurarsi che l'unità flash USB sia correttamente collegata al terminale.
Una forza eccessiva o un inserimento errato possono danneggiare il terminale.

3) Installa il firmware
a) Tenendo premuto il pulsante [START / STOP] sul pannello STYLE CONTROL sul pannello, accendere l'alimentazione.
b) Quando viene visualizzato il seguente messaggio, premere il pulsante [START / STOP] per avviare l'installazione del firmware.
c) Al termine dell'installazione del firmware, viene visualizzato il seguente messaggio con la nuova versione del firmware. Premere il pulsante di accensione sullo strumento per spegnerlo.

And finally here is the video to get a sense how its done:
https://www.youtube.com/watch?v=X33kPnveTGE

Its a straight forward process. Take your time and ask questions here. Lets fix this!  

[blackpool]

That was my thinking when mine went AWL ....but in my case I could not get that far hope Aquil. does better!
I could not even get a management screen with Yamaha's help over the phone ..
Just the SX screen like he has

[Aquilauno]

Hi Keith I think you're right ... I used the favorites and then I removed from the favorites several voices probably in the last section of the game before turning off, at the next re-ignition, the block

maybe we discovered the arcane ... the solution is replacement?

hi 3dc
already tried nothing to do playing with the firmware ...

[Aquilauno]

Hi Keith
If I understand correctly and if this is the problem then it is not a failure, but a bug ... and everything changes. I doubt that Yamaha will admit this possibility ... what exactly do you mean with AWL I understood the concept but... not the meaning

[blackpool]

Somebody asked me to load the Max number as a test ....100 .... to see if this was the same as Genos

Which I did  then I deleted a page full at a time and BANG it went down and would not fire up again

Why do they offer a different method of use on Genos? yet this works on SX but is NOT shown in manual this way???

As I say .....nobody has responded to my posts .... but now i am very careful with favs. and delete individually

[blackpool]

absent without leave .....lol

[3dc]

Hi Keith I think you're right ... I used the favorites and then I removed from the favorites several voices probably in the last section of the game before turning off, at the next re-ignition, the block

maybe we discovered the arcane ... the solution is replacement?

hi 3dc
already tried nothing to do playing with the firmware ...

Just to clarify: Did you actually complete SX900 firmware update? I am asking to pinpoint the problem in software or hardware part of your SX900. Firmware updates are usually complete operating system replacement. If that didn't fix your problem then its probably a severe hardware problem.   

[Aquilauno]

Yes, I followed the instructions, step by step, the SX900 restarted and stopped at the same Welcome screen "PSR SX900". If I understand correctly, not even blackpool has solved whit the firmware. Simply the SX is in "life suspension". no error warning, lit but in a freeze state. Among other things, also I, I loaded up to the maximum the favorites, then I deleted them all one by one ...

[3dc]

One more desperate idea: Fire up your SX then hold down POWER OFF button for more than 3 SECONDS before you let go. Lets see if this helps. 

[Aquilauno]

nothing to do!! But thanks the same

[3dc]

nothing to do!! But thanks the same

One last shot and I am done! 

Try in this exact sequence:

• Flash reset ->  Power button + right most white key + last 3 black keys on keyboard
• Factory reset -> Power button + right most white key on keyboard.

.

Again make sure you hold more then 3 seconds before you let go.

I am truly sorry your keyboard let you down in this moment.

[Enildo]

 I am very sad about this news Aquilauno. 
I decided to delete the favorites that I had, but I deleted them according to the manual. As Keith explained. I hung up and my stomach was chilly!
We are quarantined in Brazil and it would be very sad to be without my SX right now.

But I hope everything works out for you! God bless you and Italy!
Enildo

[Rick D.]

 Aquilauno,

Did you ever try to reinstall the OS?

I'm curious to find out if you did, and it didn't work, or if your keyboard was so dead it wouldn't even let you do that.

Thanks,
Rick D.