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Every time I change the screen on my new Genos2, I hear a clicking sound.

Started by steventrieu, January 06, 2024, 08:20:16 PM

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steventrieu

"Hi everyone, I hope you all have a wonderful New Year!"i need help on my new genos2.

"I've been using my new Genos for about two weeks now, but I've been having trouble with the touch screen. Whenever I try to switch screens by tapping on the screen, I hear a clicking sound, which is quite annoying. Even after I went to the Utility menu setting to turn off the click sound, it still happened. This differs greatly from my previous Genos, which had a very smooth touch screen and didn't make any sounds while playing or switching between different voices or styles. I would really appreciate your help on this matter. Thank you,
Steven Trieu

Michael Trigoboff

Is it mechanical? Can you hear it with the keyboard turned off? If so, it's a warranty issue.
retired software developer and Computer Science instructor
Grateful Deadhead emeritus

"He had decided to live forever or die in the attempt."
-- Joseph Heller, Catch-22

Christophermoment

Quote from: steventrieu on January 06, 2024, 08:20:16 PM
"Hi everyone, I hope you all have a wonderful New Year!"i need help on my new genos2.

"I've been using my new Genos for about two weeks now, but I've been having trouble with the touch screen. Whenever I try to switch screens by tapping on the screen, I hear a clicking sound, which is quite annoying. Even after I went to the Utility menu setting to turn off the click sound, it still happened. This differs greatly from my previous Genos, which had a very smooth touch screen and didn't make any sounds while playing or switching between different voices or styles. I would really appreciate your help on this matter. Thank you,
Steven Trieu

If you have an external monitor connected via HDMI port then maybe this post; https://www.psrtutorial.com/forum/index.php/topic,68373.0.html

Genos2, Montage M6, Maschine Micro NI, Cubase 13, Komplete 14 Ultimate, Arturia Analog Lab, HALion7, Groove Agent 5, HS8 Speakers.

Wim NL

I do hear a sort of relay switch sound very often.
Sound from pc can be heard when usb is connect to the Genos2.
Also Bluetooth or wifi see mixer , panel, panel 2
Best Regards,
Wim