Every time I change the screen on my new Genos2, I hear a clicking sound.

Started by steventrieu, Jan 06, 2024, 08:20 PM

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steventrieu

"Hi everyone, I hope you all have a wonderful New Year!"i need help on my new genos2.

"I've been using my new Genos for about two weeks now, but I've been having trouble with the touch screen. Whenever I try to switch screens by tapping on the screen, I hear a clicking sound, which is quite annoying. Even after I went to the Utility menu setting to turn off the click sound, it still happened. This differs greatly from my previous Genos, which had a very smooth touch screen and didn't make any sounds while playing or switching between different voices or styles. I would really appreciate your help on this matter. Thank you,
Steven Trieu
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Michael Trigoboff

Is it mechanical? Can you hear it with the keyboard turned off? If so, it's a warranty issue.
retired software developer and Computer Science instructor
Grateful Deadhead emeritus

"He had decided to live forever or die in the attempt."
-- Joseph Heller, Catch-22
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Christophermoment

Quote from: steventrieu on Jan 06, 2024, 08:20 PM
"Hi everyone, I hope you all have a wonderful New Year!"i need help on my new genos2.

"I've been using my new Genos for about two weeks now, but I've been having trouble with the touch screen. Whenever I try to switch screens by tapping on the screen, I hear a clicking sound, which is quite annoying. Even after I went to the Utility menu setting to turn off the click sound, it still happened. This differs greatly from my previous Genos, which had a very smooth touch screen and didn't make any sounds while playing or switching between different voices or styles. I would really appreciate your help on this matter. Thank you,
Steven Trieu

If you have an external monitor connected via HDMI port then maybe this post; Guets are not allowed to view links. In order to access the links, please Register or Login

Genos2, Montage M6, Maschine Micro NI, Cubase 14, Komplete 14 Ultimate, Arturia Analog Lab, HALion7, Groove Agent 5, HS8 Speakers.
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Wim NL

I do hear a sort of relay switch sound very often.
Sound from pc can be heard when usb is connect to the Genos2.
Also Bluetooth or wifi see mixer , panel, panel 2
Best Regards,
Wim
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