Loose Sync/Start button

[Michael Trigoboff]

Might be a good idea to back up all data, too. Everyone's keyboard is backed up, right?

Every time I change something!

And then the backup file gets copied into the Microsoft OneDrive cloud. If there's a fire in your house and that's where you were keeping your backups, you might as well not have bothered to back anything up.

[Lee Batchelor]

I just heard back from Yamaha Canada. They'll send me the three button cluster for $6.00 + $5.00 shipping. That's excellent! I asked them to go ahead. The parts are back-ordered for about one month, but that's okay.

Thanks for everyone's contribution to my question. Yamaha came through!

[genosmusic]

The REPLACEMENT buttons are IDENTICAL to the ORIGINAL buttons
They will Break Again............
Did you not Realize this  ?

[Toril S]

That's not certain! Maybe some flaw in the plastic that will not be in the new ones. Let's be optimistic here Glad Yamaha came through!

[Lee Batchelor]

The REPLACEMENT buttons are IDENTICAL to the ORIGINAL buttons
They will Break Again............
Did you not Realize this  ?

Yes, I know that but I also have a good idea how to prevent a second break. I'll push the button(s) at the bottom instead of the top. And for $11.00 plus tax, I can experiment a bit.

[genosmusic]

That's not certain! Maybe some flaw in the plastic that will not be in the new ones.
Let's be optimistic here Glad Yamaha came through!

Optimistic...Pessimistic ...makes no sense ?
you must be Realistic

i am 19 and i discovered,
Logic must always overide Emotion
Not the other way Around
Good Luck

[BogdanH]

...
They will Break Again............
Did you not Realize this  ?

And what do you suggest? That he should throw keyboard in the bin and save cost of $11?

We all realize, that Yamaha isn't some Saviour in this case... I mean, charging for design flaw and then waiting for over a month (it's a pro keyboard!). I say "design flaw" on purpose, because it's expected, that in live stage concert, keyboard will have a harder "treatment".

... Logic must always overide Emotion...

Lee accepted the facts -seems logic to me.

Bogdan

[genosmusic]

1: And what do you suggest? That he should throw keyboard in the bin and save cost of $11?

2: Lee accepted the facts -seems logic to me.

Bogdan

I already pm, lee regarding the broken buttons last week.

1: Makes no sense to replace the genos broken buttons, with the identical replacement ones.
They will only break again because of the design flaw.

2: So i would only replace the broken buttons IF, i were to SELL my genos
to insure a good price ,[no one wants to buy something thats partly broken]

if i were to Keep my genos, there would be no point to replace the broken buttons
Why ?... Because the broken buttons are FUNCTIONAL.

I do not performance gig my genos, i use genos for studio ONLY.
Yet my genos has 7 Broken buttons, which broke over a 5 year period,

A: MAIN VARIATION C+D
B: REGISTRATION 1+2
C: MULTIPAD 3+4

Unfortunately, delivery drivers can be ROUGH with shipping.
My previous Korg keyboard, had more faults coming back from the repair center,

so is it worth the risk for a few buttons that will break again, over time ?

https://www.youtube.com/watch?v=UATuP1NoZ_w

[Lee Batchelor]

Everyone is making valid points. If the button had to be replaced by Yamaha because it was just too complex to get at, and cost $200 or so, I'd leave it. Someone mentioned that the button still works, which is true. In this totally insane world of today, you don't get anything for $11. I'm willing to take my time and do the repair. I also suspect Yamaha has offered me these buttons at cost or perhaps wholesale. I'm very happy with how they've come through.

As for a repeat failure, of course it can break again. This time, I'm armed with the knowledge of why it broke in the first place. I'm going to train myself to press the lower part of all the buttons from here on. Hopefully, they'll be okay and last until Genos 2 comes out 😬.

[BogdanH]

...
if i were to Keep my genos, there would be no point to replace the broken buttons are FUNCTIONAL..
...
https://www.youtube.com/watch?v=UATuP1NoZ_w

I get your point now (thanks for clarification).
But truth is, it's kinda hard to look at (and use) a broken button, and happily thinking we saved $11... even we know it can (and probably will) happen again.
Is similar with my PSR-SX700. After a year of using it (at home only), keybed keys are rattling & squeaking during playing.. but they are fully functional. And yes, I'm very disappointed about quality. But it is what it is...  so I bough some special grease (about $15) and lubricated the keys. I'm aware this is a temporary solution -but at least I can enjoy quiet keybed for a while 

Best wishes,
Bogdan

[genosmusic]

my PSR-SX700. After a year of using it (at home only), keybed keys are rattling & squeaking during playing.. but they are fully functional. And yes, I'm very disappointed about quality.

I understand your disappointment

A famous company sells an expensive product, with defective parts,
it then RESELLS those defective parts , as a replacement , to you AGAIN
thats a double profit.

and I am happy that yamaha came through ?

not funny.

[BogdanH]

I get it.. you prefer to keep broken keyboard, because company would make additional profit with repairing it, or by selling parts. Well, we all make our decisions.

Bogdan

[Amwilburn]

Happy to hear they came through

Mark

[Lee Batchelor]

Happy to hear they came through
Mark

Mark, you certainly provided the avenue I needed. I was hoping for a good will warranty but for $11.00, I'm very happy. Thanks for your help 😉.

[keynote]

Well, I see I'm not the only one to have a Genos button become loose (break) and need repair or replacement. My Song "B" Play/Pause button broke oh I'd say about 6 months ago. I'm technically knowledgeable regarding electronics having worked on computers for almost 25 years now. My music production computer that I'm writing this message on I built (assembled) myself with high-end components. I ordered the part from Yamaha US up in Buena Park, CA which is roughly about 75 miles from my residence which comes in handy since shipping only takes a few days. Another nice thing about Yamaha US headquarters near Los Angeles is they keep parts stocked for the Genos from my experience. I work on my Genos myself since it's out of warranty although I never needed it serviced when it was in warranty. I used to use one of the Yamaha service centers in La Mesa, CA for my Tyros 3 but when the global pandemic hit apparently he closed shop as I was never able to get in contact with him about my Genos. So that's when I decided to just do the work myself (the next nearest service center was about 60 miles away), no thanks. But I actually enjoy working on it myself and I was able to replace the Song B Play/Pause button and the new one works great. I've also ordered contact strips that go underneath the key bed since I was experiencing a few random LOUD notes in the 4th Octave range of the keys. I ordered three contact strips just to be on the safe side. After replacing them all of the keys affected sounded normal again.  I also ordered two white keys that recently suffered hairline cracks at the rear end of the keys that latch in the back to the key bed. I was able to jerry-rig them by using some gorilla glue (strong stuff, folks) but if I end up selling/trading in/my Genos I would replace those two keys before doing so. As mentioned by Lee and others the build quality of the Genos isn't the greatest as we've come to find out. But I will say Yamaha US in Buena Park, CA has a great bunch of really nice, helpful people, and the parts that I've ordered to date have been very reasonably priced. And being able to work on it myself is a great way to save some extra dough in the process. 

All the best,
Mike

[Lee Batchelor]

Thanks for that, Mike. Do you make house calls 🤣?

I hope when Genos 2 is released, Yamaha reconsiders building their new creation "on the cheap." I'd rather them charge me another few bucks and make the thing bullet proof. I've had Korg, Nord, and Roland keyboards and they were far more robust. I had a Korg M1 back in 1991. You could hit its buttons with a hammer and never so damage!

[tyrosman]

hi Lee once it is fixed i would assighn it to a pedal if you use it alot

[Lee Batchelor]

hi Lee once it is fixed i would assighn it to a pedal if you use it alot

Good idea. I have thought of that. Perhaps I will. Thanks.

[keynote]

Thanks for that, Mike. Do you make house calls 🤣?

I hope when Genos 2 is released, Yamaha reconsiders building their new creation "on the cheap." I'd rather them charge me another few bucks and make the thing bullet proof. I've had Korg, Nord, and Roland keyboards and they were far more robust. I had a Korg M1 back in 1991. You could hit its buttons with a hammer and never so damage!

Canada is out of my service area but I appreciate the offer, Lee.  FWIW, I used to own a Roland Fantom G7 (76 keys) and it was built like a tank too. It had a metal casing but surprisingly only weighed 36 lbs. which is fine since I don't have any back problems. I sold it after buying a Genos. I actually want an aluminum casing on the Genos 2 but Yamaha will probably keep it plastic again for those poor souls that do have back problems or other health issues? The current Genos weighs 28lbs. 11oz., and compared to the Fantom G7 is about 8 lbs lighter. If Yammie kept the Genos 2 around 36-38 lbs. with a metal casing for it I think most people would be able to handle the additional few pounds if it meant a better quality build overall. Also, if it's made in China once again hopefully the Chinese factories and workers have improved their overall quality control and quality assurance. Made in China products still make some people a little leery. Time will tell. ⏲

Best regards,
Mike 

[Toril S]

A metal case would get scratces too. Just look at Apple products with metal casing. Thin metal can bend and break too. But it eould feel more robust. More feel of quality.