Purchasing Packs from Yamaha

[adrianed]

Hi folks, I hope its ok to put this post here, I wasn't sure where it should go
I ordered some of the free packs from Yamaha and they confirmed the order, I thought they would email them to me
I can see the order is confirmed but so far a month or so later I still don't have them
I have been thinking It is a good job I didn't send them any money in case the same happens to actual purchased items
Perhaps I am mistaken how it works, can anyone advise me
I don't suspect Yamaha are crooked but I don't know what could be wrong, Normally I would contact a company directly about orders but this doesn't look easy on the Yamaha website
I am in Australia, I have assumed they are available to us Tyros T5 Keyboard owners in Australia
Should I have done something differently, I know Yamaha do have my Email address and my home address and I purchased the item new from a retailer
Looking for suggestions from anyone who might have also ordered from Yamaha
Adrian

[rattley]

Hello

You must go to the yamahamusicshop.com website and download your files. You need to log in and a webpage should show a "My Library" link on the left side of the webpage. Then you should see all your purchases including the free stuff.

I just checked my account and all the free stuff I got in July was still there.  Best wishes.  -chareley

[overover]

Hi Adrian,

Yamaha will not email the Packs (or the download links) to you. Just do as follows:

Log into the Yamaha USA shop site ( https://shop.usa.yamaha.com/downloadables-world ) and go to "My Account > My Library". There you will find all your orders and also the needed download links to download all the Packs as zip files.

Note: Alternatively you can use the "new method". Just follow the instructions in this post to download the free Yamaha Packs easily via direct download links:
>>> https://www.psrtutorial.com/forum/index.php/topic,57830.msg448666.html#msg448666


Best regards,
Chris

[adrianed]

Thankyou  overover
Sorry about being late to reply,
Adrian

[adrianed]

Thankyou Rattley for your help
Adrian

[adrianed]

Hi Chareley,
Thankyou for your help, I have downloaded the files from Yamaha
Happy New Year
Adrian 

[adrianed]

Hi Chris,
Thankyou for your help with downloading the Yamaha Files
Happy New Year 

Adrian

[overover]

Hi Adrian,

thanks for your feedback! I'm glad to could help you!


Best regards,
Chris