Headphones jack

[elad770]

For the first time I've tried to insert a standard headphone jack into the genos but it doesnt go all the in. I can only hear one side.

Any ideas? I tried everything

[Duurduur]

I think you must not be afraid. just push a little harder. Especially for the first time.

[whataguy]

Does anyone want to touch this subject? Slap my mouth!

[Murat]

Lube? 

[whataguy]

Oh Murat, I was thinking that but didn't have the ***** to post it. Good for you, my kind of guy . . . D.

[Murat]

Hey! I meant some mechanical lube which could be suitable for the application intended. 

[elad770]

I tried to push in in hard, Trust me: Hard enough

It's not going in.

[elad770]

And what's the problem with the subject? I'm sharing a problem I'm experiencing? ! ?

[Murat]

Tell the Genos to relax... then try again... just take your time...

[EB5AGV]

Besides joking... On my electronics work I have found some headphones sockets which only accept some plugs. I would try with other plug just to be sure it is not that case. Are you using an adapter?

Jose

[elad770]

That's exactly what i'm doing. I'm trying to eliminate all the other factors:

Yes, I'm using an adapter.  purchased cheap one from Amazon

- Headphones work fine with other devices

- Purchased another adapter to eliminate the adapter

Does anyone recommend an adapter that for sure worked for them? From Amazon>?

[mikf]

And what's the problem with the subject? I'm sharing a problem I'm experiencing? ! ?

Its what happens when you enter the alternative universe of the double entendre

[Lee Batchelor]

Elad770, to rule out a faulty headphone plug from Amazon, try using a regular 1/4 inch plug from a patch chord end while the Genos is playing through your speakers. The sound should cut out after you insert the patch chord. If the sound cuts out, the Amazon plug is no good. If the sound stays on, then the Genos jack is faulty.

Note If you insert a mono 1/4 inch plug, only one side will cut out of the speakers. Perhaps someone can comment on this. A stereo plug would definitely cut out all sound from your speakers.

[EileenL]

Depends on if you have speakers set to On or off when you insert jack plug. Go to Utility and check if head phones are set to on or off.

[Lee Batchelor]

Thanks, Eileen. I knew there was something I was missing. At the time of my previous comment, I had not indulged in my first coffee of the day .

[MarkF_48]

I would caution against using 'cheap' headphone adapters or for that matter any cable with 'cheap' connectors. The risk is if you do get the plug all the way in and it is really tight, when you go to remove it, a cheaply manufactured adapter could possibly have the end tip come off inside the jack. From experience with this on a different type of equipment, removal of the lost plug tip is not fun. A tip that has come off would likely prevent another adapter from being inserted completely. Any remote possibility there might be a plug tip in the jack if the Genos was previously owned or had been a store display model?

Lee's suggestion to try a patch cable plug is a good idea.

I have misplaced adapters for some of my headphones and I try to buy what I believe are 'quality' replacement. The Sennheiser brand is a good name and I've had good luck with those.......
https://www.amazon.com/Sennheiser-Adapter-Authentic-Genuine-Universal/dp/B00L2SLLIO/ref=sr_1_6?ie=UTF8&qid=1549372303&sr=8-6&keywords=headphone+adapter+sennheiser

[elad770]

Thank you so much.  I just placed the order for the model you gave me.

What if the sound does cutoff but only one side of the headphone is heard. In this case : Faulty plug or Jack?

[JohnS (Ugawoga)]

Could be faulty headphones

[browzer]

Is it definitely a stereo adapter and not mono?

Ronnie

[elad770]

Ok, I tried it with other plugs, still only one side of the headphone  is heard.
Waiting for the schnitzer to arrive tomorrow before I conclude that my genos needs to see the service center
Guys, could you be kind and share with me the procedure as far as dropping it off at service center?
Yamaha will obviously cover the repair cost right?
What do I need to be careful about?

[MarkF_48]

elad, in the beginning of this thread you had said the adapter is not going all the way in. Is this still the case? If it is only going part way in that is the reason you may only hear sound in one side.
Below is an image of my adapter in my PSR-S900. Image 'A' is part way in and there is sound in only one side. Image 'B' is all the way in and sound is in both sides. Is image 'A' most like yours when plugged in and that is far as it will go?

[attachment deleted by admin]

[elad770]

Yes Mark! This is an exact image of what I'm experiencing
It's very nice of you to upload the picture. I feel I should have done that.
I tried to push in and force it in but it's not going in
I tried 2 different plugs and tomorrow I will try the third.
What do think is the problem. The keyboard is new and theres nothing inside that blocks

[EB5AGV]

Yes Mark! This is an exact image of what I'm experiencing
It's very nice of you to upload the picture. I feel I should have done that.
I tried to push in and force it in but it's not going in
I tried 2 different plugs and tomorrow I will try the third.
What do think is the problem. The keyboard is new and theres nothing inside that blocks

Perhaps the internal mechanism has been bent and now it does not allow full insertion. Could you look inside by the hole?. Use a plastic piece to measure depth without finding a mechanical stop

Jose

[JohnS (Ugawoga)]

Hi
Simple solution is to go back to the shop where you purchased the Genos and try your adapter in a Genos there or any keyboard as they are all universal. Try in your HI_FI.
If It fits, it mean there is something wrong with the female socket on your Genos. If not it must be an oversized plug which i doubt.
Never buy cheap adapters or leads when you have an expensive keyboard

Note -- You should not force it in as they should go in with a simple push same as pluging in to an ipod etc

ATB
John

[elad770]

Purchased online from an authorized Yamaha dealer
Do you know if the warranty should cover this?
Its 2 months old

[Lee Batchelor]

John has hit the nail on the head. "You should not force it in as they should go in with a simple push same as pluging in to an ipod etc."

To further clarify his statement, "You should not have to force it in as they should go in with a simple push same as pluging in to an ipod etc. It should connect with relatively little force."

I think you have a warranty claim there.

[elad770]

I didnt force it in OF COURSE NOT
What I meant is that I gradually applied an additional
Force in order to hear the final click. Used mu thumb only and didnt force ANYTHING in. I'm not messing with a 6000$ keyboard.

[mikf]

I don't have a Genos, but I assume like all the other top level boards, there are several other 1/4 inch jack sockets. With the board switched of (because you are not interested in the function) try inserting the jack plug into one of those. If to goes in easily, the headphone socket and not the plug is not the problem.
Mike

[elad770]

Yes Mike, it goes smoothly inside ALL other 1/4" Sockets
I contacted Yamaha and I hope they will solve this issue promptly and efficiently

[whataguy]

Just wonderin' - shouldn't the regular speakers go silent when the earphone jack is plugged in as with other earphone equipped devices? Mine don't. I found this out when (with earphones on) I was jamming to the likes that would entertain millions only to turn around to find wifey (who hates my playing) standing there, hand on her hip, tapping her toe and rolling her eyes with the 'do you want to wake the dead look' because I can't play very good so I play really LOUD.  Don in MI