Genos registration numbers fading away !!!!!!

[Lee Batchelor]

Thanks Al. Once again, we get ripped off. Totally wrong of Yamaha to do that to us.

[Toril S]

I don't think it is only Yamaha, it also has to do with the laws in your country, how strong are your consumer rights and so on.

[beykock]

Hi Toril,

IMHO Yamaha's warranty policy was applicable for the entire planet. Apparently I am wrong.

If Al has cleaned his Genos reg buttons correctly I do not see why this problem should not be solved free of charge.

Babette

[Toril S]

I would think so too Babette.

[Al Ram]

I believe the different warranty terms may have something to do with consumer laws in each Country.

For example, in the USA a lot of other products have a one-year warranty.  It seems that Norway and other Countries have better consumer protective laws.

If you look at the Yamaha website for your specific Country, you will find the warranty terms for your specific Yamaha product. 

For example Genos is covered for one year but 'Digital Pianos' in the USA are covered for two years.  My thinking is that Genos is also a Digital Piano, but not according to their list.  They have a list of specific models . . . .


Thanks

[Al Ram]

Just to update everyone on this post.

Hopefully it will have a happy ending.

I spent most of the day on the phone with Yamaha today.  At issue was the dates of the warranty.   

Yamaha warranty in USA is one year after invoice date.  I purchased the Genos keyboard in December 2017.  The invoice date is Dec 5, 2017.   So, technically, the warranty is out.   I missed it for 3 weeks or so.

However, that is the date when i PAID for it but did not receive it until 2-3 weeks later.  So, ok, Yamaha agreed to extend the warranty to compensate time for shipping, etc.  a couple more weeks.  However, i am facing another problem . . . . i explained to Yamaha that I have performances and need the keyboard during January and February.  I do not want to part away with the keyboard right now, not until end of february early march.

To make a long story short, Yamaha was gracious enough to extend my warranty another 90 days from the invoice date  (i have it in writing via email) until March 5, 2019. 

I truly believe that Yamaha is a good company that backs us when needed.

thanks

[beykock]

Hi Al,

Thank you for sharing the Yamaha arranger keyboard warranty information in the USA.

I am really surprised 🐸.

What about the USA warranty period if the owner is a pro musician ?

Regards,
Babette

[DonM]

Yamaha markets the Genos as a professional instrument.  Why should it make a difference in the warranty time?
The have always been great about covering some defects even well after the warranty has expired.
The faulty screen on PSR S900 is a great example.  They were replacing them several years after any warranty expired.
Some dealers offer their own extended warranty at no cost.  Sweetwater is an example.

[Lee Batchelor]

I don't think it is only Yamaha, it also has to do with the laws in your country, how strong are your consumer rights and so on.

Completely disagree. If this were true, then why do I own other electronic products that carry a three year warranty? Our laws have nothing to do with Europeans being offered far longer warranty periods from Yamaha than Canadians. We also paid top dollar and waited a hell of a lot longer to get our Genos keyboards. We deserve equal warranty periods...PERIOD! No excuses.

[Fred Smith]

We deserve equal warranty periods.

Lee,

We deserve to get what we paid for, which in our case is a one-year warranty.

Other countries may have longer warranty periods, but there's a price for it.

Cheers,
Fred

[Lee Batchelor]

Agreed, Fred. So long as we are all being treated the same. If our friends in Europe and other places are getting better warranties, then they are probably paying more at the starting gate. At least, I would hope so.

[valimaties]

Lee,

We deserve to get what we paid for, which in our case is a one-year warranty.

Other countries may have longer warranty periods, but there's a price for it.

Cheers,
Fred

Hi Fred.
Which was the price for your Genos?
I paid my Tyros 5 + 2000 Euros cash, in November 2017. (In a good transition, it was something like 2500E T5 + 2000E cash). Now, on thomann it is 3800 Euro.
In these conditions my supplier gave me 3 years warranty.

Regards,
Vali

[Toril S]

I can comfort you. We pay more at the starting gate!😀

[beykock]

Not bad at all ( at that time ), Vali.

Today the selling Genos prices are even lower.
Most dealers in Europe ( and in the UK ?? ) are offering a 3 years warranty, some 5 years ( black on white ).

I do not know the present US prices but there must be no much difference between ours and theirs ( local tax included ) today, IMHO.

Best regards, Babette

[EileenL]

Here in UK we have always had two year warrantee's on our keyboards and a lot of our shops extend them to five or six years. This is because they have faith in the product and know very few will need a repair of some sort.
 

[sooty8]

I brought a used Tyros 5 in December 2017 and received  a 3 year warranty  with the dealer, so far so good I have had no need for it.
A lot of dealers are offering 5- 6 years warranty  on a new Genos in the UK. I think you pay less for your keyboards in America then in the UK, but I would still prefer the long warranty.

Regards

Steve

[Al Ram]

I paid $4,125 US Dollars for Genos in Dec/2017.   Everything included (tax and shipping) delivered to my door.

That is approx $3,500 Euros. 

That is when the price of Genos was higher, they are coming down.

So, i guess with that price, not a lot of room for more than 1Y warranty.

The problem i am having is not a functional problem, meaning the keyboard works functionally correct. 

Thanks everyone for your comments.

[beykock]

Hi Al,

Happy to hear your Genos cosmetic problems will be repaired soon and free of charge.👍

Present lowest Genos USA $ street price ??

Thank you in advance for this information.

Babette

[Al Ram]

Hi Al,

Present lowest Genos USA $ street price ??

Babette

Babette

Advertised price for brand new Genos in USA is $5,500 - see link below.

To get a better price usually need to contact the dealer of your preference with money in hand ready to make a deal . . . . . I would say at least one thousand less . . . .  thanks

https://www.sweetwater.com/store/detail/Genos--yamaha-genos-76-key-arranger-workstation?mrkgcl=28&mrkgadid=3301332702&rkg_id=0&product_id=Genos&campaigntype=shopping&campaign=aaShopping%20-%20SKU%20-%20Keyboards%20%26%20Synthesizers&adgroup=Portable%20%26%20Arranger%20Keyboards%20-%20Yamaha%20-%20genos&placement=google&adpos=1o2&creative=280136036140&device=c&matchtype=&network=g&gclid=EAIaIQobChMIjLzV-aLS3wIVhb9kCh3OgQnFEAYYAiABEgLyLvD_BwE

[beykock]

Present European prices seem to be lower than the US prices...😱
Right or wrong ?

Babette

[Al Ram]

Babette
Thomman UK advertises the Genos for 3,777 Euros including shipping and VAT.   That is approx $4,300 US Dollars.

I paid $200 US dollars less than that about a year ago.   So, i think the prices in the USA are slightly lower than Europe.  IF you know where to buy and negotiate.

If you pay the advertised price of $5,500 in the US you pay too much. 

thanks

[Lee Batchelor]

I paid $6,000 Canadian plus 13 percent tax.
Total Canadian: $6,780

As of today:
Total U.S. $5,025
Total Euros 4,408 If Thomman UK is selling the Genos for 3,777 tax in, we're getting the shaft!!!!!!!

How does that compare to those who received greater than a one year warranty?

[beykock]

As mentioned earlier by Bachus the present European Genos street price is approx. € 3500,- ( all costs included ) and 3 years warranty.
Comparable to the US prices, right ?

Most European Yamaha dealers are offering 1 or 2 years full warranty on second hand Yamaha arranger keyboards older than 3 years.

The Yamaha brand has a very good quality reputation in Europe.
Most European arranger keyboard endusers ( pro's and home players ) are buying Yamaha arrangers due to the reliable Yamaha quality, their plug-and-play features and last but not least " mountains of software " are available on the market.
No other competitor offers so much software, I guess.

If Yamaha should decide to bring back their warranty period to 1 year ( for brand new arranger keyboards ) in Europe, all dealers and endusers would never accept this
" new " warranty policy, IMHO.

Babette

[Carlos84]

Last Oktober i pay for a new Genos 3180 euro in Holland . so much price difference   around the world  but now the price go up to 4200 euro  so i am lucky buy on time
and i have 3 year warranty

[EileenL]

I can not see what the Price of Genos in UK, USA, Canada and Europe has to do with letters fading.

[beykock]

I fully agree, Eileen.

We have heard the US Yamaha warranty for arranger keyboards = 12 months only.
Then the price and warranty discussion started.

Babette

[Lee Batchelor]

Agreed, but it's common for these topics to drift a bit.

Maybe the title needs to be modified to, "Genos warranties fading away!!!!!!" 

[SnowThief]

Maybe the title needs to be modified to, "Genos warranties fading away!!!!!!" 

That's hilarious!

[Al Ram]

I finally had everything in writing (emails, case number, etc. ) from Yamaha to approve warranty work.  Today i finally took the keyboard to a local repair shop (Yamaha approved).   

I will be without Genos keyboard for a few weeks.  The shop told me it will be a couple of weeks to get the parts and then due to workload one or two more weeks to finish.

The problem is mostly cosmetic, it does not really bother me.  However, it affects presentation and resale value.

I felt a bit of anxiety leaving the keyboard and hoping that this work does not affect anything else because you never know . . . .

Will let you know the results.

thanks

[EB5AGV]

I finally had everything in writing (emails, case number, etc. ) from Yamaha to approve warranty work.  Today i finally took the keyboard to a local repair shop (Yamaha approved).   

I will be without Genos keyboard for a few weeks.  The shop told me it will be a couple of weeks to get the parts and then due to workload one or two more weeks to finish.

The problem is mostly cosmetic, it does not really bother me.  However, it affects presentation and resale value.

I felt a bit of anxiety leaving the keyboard and hoping that this work does not affect anything else because you never know . . . .

Will let you know the results.

thanks

Thanks for the update, I was wondering what had happened!

Well, as a Genos owner, the durability of the key labels is a concern to me. I hope this is an isolated case, but something tells me that it won't be the case  ... only time will tell!

Jose