PSR SX900 - Live Control Popup (New)

Divemaster · January 07, 2024, 03:32:17 AM

Well, unfortunately this wretched problem has resurfaced.
I am back in touch with my dealer........
Not happy.

BogdanH · January 07, 2024, 04:59:50 AM

hi Keith,
Sorry to hear that! When you said that the board was replaced, I thought Yamaha actually knew why that's needed and that the problem is solved permanently -but as it seems, it was only a best guess solution.
Let's hope it will go better this time.

Bogdan

Divemaster · January 07, 2024, 05:44:22 AM

Thanks Bogdan

Yeah.... I thought that too! As you would!

I'll update once I've spoken to the dealer. Sadly I am losing a lot of confidence in Yamaha over this matter.

Keith.

Divemaster · January 09, 2024, 08:55:23 AM

OK. Here as promised, the situation with this Live Control knob screen pop up issue which I'm pleased to say has been resolved. However the cause is unknown. So the keyboard is being sent back to Yamaha for analysis.

Yamaha have now agreed that there IS an issue here. I sent them, amongst other information including videos of my own SX700, the Youtube Video from Bonners (see earlier in the thread) which clearly shows this fault existed back in 2019!! on a brand new SX900 which they had just un boxed and were demonstrating and not picked up on, and several photos. So it IS an issue that's been there right from the launch of the SX700 and SX900.

Having now convinced them that this IS a genuine problem, and after consultation with the dealer, Yamaha are going to replace this keyboard with a Brand New keyboard.

So at this moment in time, I'm glad that they have seen sense on it, and it solves my problem, but to be clear, none of us, The dealer, Yamaha, or myself currently have a clue what is causing this anomaly. If I DO find out, I'll post.........

Keith.

BogdanH · January 09, 2024, 12:19:44 PM

I'm glad that you end up with new keyboard -which is the only fair solution!

Bogdan

Divemaster · January 09, 2024, 12:55:48 PM

Thanks Bogdan.

Keith

stevem · January 10, 2024, 05:24:54 AM

Hi Keith, i'm very pleased you have final resolution with your SX900 - your persistence has set a clear precedence for any future owners that have this problem. Thank you.

Mine has only flashed up again occasionally and only fleetingly - this could be because i only play/practice a few hours a week....

It would be good to know if Yamaha discover the reason, and share/update any findings.

I am an eternal optimist.

steve

Divemaster · January 10, 2024, 06:26:21 AM

Thanks for this Steve.

I'm grateful to you for your post. As I now know, Yamaha don't know what's causing this, although they do now acknowledge that the problem is without question there, and are now investigating more positively.

My dealer has been most helpful, and equally tenacious, so I can't fault him.
Let's see what Yamaha come up with.

Keith.

GiZZliny362 · April 16, 2024, 09:15:36 AM

Having the same pop up problem with my sx700, it can block controls on touch screen making things very difficult, seem to have this problem sometimes. Very annoying.

stevem · April 16, 2024, 01:55:22 PM

Quote from: GiZZliny362 on April 16, 2024, 09:15:36 AM
Having the same pop up problem with my sx700, it can block controls on touch screen making things very difficult, seem to have this problem sometimes. Very annoying.

I found that a tiny adjustment - say one 'click' on the knob, seemed to settle it down. This may have been co-incidental, my issue was only occasional.

I totally cured the problem by trading in for a Genos2.....

good luck, steve