Forum notifications have stopped working

[Lee Batchelor]

Hi folks,

As my Subject line states, my forum notifications have stopped working. Sorry to ask this on a Genos forum but the Simple Machines Help file is basically a joke and provides no way of asking the question.

I'm specifically referring to the Shiny spots topic. I have posted replies there but when new replies are posted by other members nothing shows up in my email. I have unnotified myself from a few other posts but I assume those actions are specific and not global. Yesterday, I went in and resaved my Preferences. Something's wrong.

Thanks for any help.

[Senn5]

I found mine was throwing all notiifiactions to SPAM on my email client.

[Lee Batchelor]

Thanks, Senn5. I check my Junk folder often. There's been nothing in it from this forum. This has only started. Perhaps the MS browser, Edge is causing the issue? MS products are full of trap doors.

[Lee Batchelor]

I'm responding once again, this time using Chrome. Let's see if I get an email after the next reply is posted. I'll keep everyone posted.

[Lee Batchelor]

I use the Edge browser in other forums such as Steinberg's Cubase forum. I am notified by email of any replies. I believe this forum's notifications don't work with Edge.

Is anyone else out there using Edge but still receiving email notifications from this forum? I'm certainly not!

[overover]

... I check my Junk folder often. There's been nothing in it from this forum. This has only started. Perhaps the MS browser, Edge is causing the issue? MS products are full of trap doors.

Hi Lee,

are you talking about the (local) "Junk" folder of an email program like Thunderbird or Outlook? Did you already check the Spam/Junk folder of your email account when you was logged in directly via a BROWSER?

Best regards,
Chris

[Lee Batchelor]

Hi Chris,

I checked my browser side email and there is nothing in its Junk folder either. Thanks for the thought.

[Lee Batchelor]

When someone has a quick moment, would you please type a brief response to this comment? I may have my problem solved. I'll share it if it is solved. Thanks !

[Fred Smith]

When someone has a quick moment, would you please type a brief response to this comment? I may have my problem solved. I'll share it if it is solved. Thanks !

Responding.

Cheers,
Fred

[Lee Batchelor]

Thanks, Fred.

Nuts! Still not working. I give up. I think there may be something wrong with this site or the servers between it and my email.

A while back, I "unnotified" myself from two posts. I wonder if that move somehow went global.

[Lee Batchelor]

Hi again, everyone. Would someone please post a simple reply to this post? I'm trying one more thing to see if I can restore notifications. Thanks and sorry for such an "off-topic" discussion. Best...

- Lee

[overover]

Hi again, everyone. Would someone please post a simple reply to this post? I'm trying one more thing to see if I can restore notifications. Thanks and sorry for such an "off-topic" discussion. Best...

- Lee

Hi Lee,

if not already done so, I recommend to delete Browser Cache  and Cookies. Then log into the forum again.


Best regards,
Chris

[Lee Batchelor]

Thanks, Chris. I did that and about 10 other ideas. Roger is working the midnight oil with me on this. As soon as we find out the cause, we'll likely post it in case someone else goes through the same issue.

[overover]

Thanks, Chris. I did that and about 10 other ideas. Roger is working the midnight oil with me on this. As soon as we find out the cause, we'll likely post it in case someone else goes through the same issue.

Hi Lee,

thanks for the quick feedback!

The only thing I can think of at the moment would be to temporarily enter a different e-mail address in your forum profile (preferably an address from a different e-mail provider) ...


Best regards,
Chris

[Lee Batchelor]

Very intuitive, Chris. We're in the process of doing just that.

[Lee Batchelor]

Here I go again. I'm trying one more thing to see if email notifications can be restored. Would someone please post a reply here?

Sorry to be such a bother. I think we all have Microsoft to thank for this mess.

Many thanks!!

[Fred Smith]

Here I go again. I'm trying one more thing to see if email notifications can be restored. Would someone please post a reply here?

Sorry to be such a bother. I think we all have Microsoft to thank for this mess.

Many thanks!!

OK. Here's a reply.

Cheers,
Fred

[Lee Batchelor]

Thanks, again Fred!

[Roger Brenizer]

Here I go again. I'm trying one more thing to see if email notifications can be restored. Would someone please post a reply here?

Sorry to be such a bother. I think we all have Microsoft to thank for this mess.

Many thanks!!

I'll reply here this time too, even though I've been following this topic and helping you through this issue, Lee. 

[Lee Batchelor]

Thanks, Roger. It's still not working. I think Outlook 2019 is the issue, perhaps at their server level. I'm continuing my research.

Just for info sake, the name I added to the Safe Sender and Domain list in Outlook 2019 is "psrtutorial.com". It's the only name it would accept. Joe's email address is in there too.

[Roger Brenizer]

Since I'm running an older version of Outlook, which is working okay, I believe the issue is with newer versions of Outlook.  If you want to receive email notifications from the forum, it would appear you'll need to use your alternate email address.  I'm still working outside.  I only came inside to see if I had any messages from you.  I'm going back outside now, but when I come back in I will look for your email address change and activate your forum account once again.

[Lee Batchelor]

I suspect the Outlook.com spam filter has entered this site or Joe Water's email address in as spam, at least on the server to which I'm connected. There must be other Outlook 2019 users who are not having this problem. I'd love to hear from you.