"Clacky" keys on SX900/700: Please send me your Serial numbers!

[Enildo]

Tomorrow it will be 2 months since I bought my sx900 and, unfortunately, today, out of nowhere, he started to give problems on the keys, making a noise of springs, which bothers a lot ... very sad ... brand new keyboard, nor left home yet (because of COVID-19) ... and it already has a problem ... really sad!

Unfortunately one more!
Welcome to the club!

Mine came back from the authorized service and so far everything is fine.
I hope it doesn't show the same defect anymore.

Enildo

[Enildo]

This makes me very hesitant to upgrade to a sx900.  Maybe I should wait until the next sx model is released.

Joe H

The defect appears only after about 2 months.
Maybe yamaha has already fixed this.
Solving this problem Joe, it is worthwhile to upgrade to SX.

Enildo

[blackpool]

as I posted earlier in the thread - using my original SX900 model the sharps/flats were a 'tad' noisy but not that bad i needed to do anything

But - Ironically the 700 i now own is fine.
not seen any comments re. this model, yet I assume it is the very same keybed as on the 900?

I am just intrigued ....


Keith

[juliofluminense]

Unfortunately one more!
Welcome to the club!

Mine came back from the authorized service and so far everything is fine.
I hope it doesn't show the same defect anymore.

Enildo

Which AUTHORIZED did you send? I'm going to send it to my city and they still don't have that grease ... but I would already tell them that another one has already solved this type of problem.

Original message: Em qual AUTORIZADA você enviou? Vou enviar para a daqui da minha cidade e eles ainda não têm essa graxa... mas já iria falar com eles que outra já resolveu este tipo de problema.

[overover]

Which AUTHORIZED did you send? I'm going to send it to my city and they still don't have that grease ... but I would already tell them that another one has already solved this type of problem. ...

Hi Julio,

have you tried to find an authorized Yamaha Service Center through this website?
>>> https://br.yamaha.com/pt/support/service_locator/index.html


Best regards,
Chris

[Enildo]

Which AUTHORIZED did you send? I'm going to send it to my city and they still don't have that grease ... but I would already tell them that another one has already solved this type of problem.

Original message: Em qual AUTORIZADA você enviou? Vou enviar para a daqui da minha cidade e eles ainda não têm essa graxa... mas já iria falar com eles que outra já resolveu este tipo de problema.

I took it to the authorized in Fortaleza-CE.
The grease took a while to arrive but when it arrived, delivery was fast.

Enildo

[Joe H]

If the noisy keys develop again that means the problem is more than faulty grease.  Someone posted a video and I saw that there was a lot of side to side movement with the black keys.  Seems to me, this needs to be corrected (redesign the keys) and maybe also larger felt pads are needed as well.

Joe H

[samhodgsonpsr]

Joe, I completely agree. To me there is clearly a bigger problem here.

[fernandopozo]

Hola, alguien tiene el vídeo de como aplicar la grasa a la teclas? Muchas gracias.

[LaHawk]

I completely disagree. Not really a  big problem to begin with, and certainly no problem after the free service.

[samhodgsonpsr]

I'm hoping that my incident is unique but my SX900 has already been repaired twice and the same issue occurs after only a few weeks of usage. Here is a video just 3 weeks after the second repair was carried out (new grease and replacement key frame) - https://youtu.be/SEPzlqYiiqc . The keyboard is currently at E&M again for repair.

[Leading Edge]

Thank you for posting the video Sam.  It gives a very clear indication of the issue when it occurs.  I hope, as you say, it's somewhat unique to your SX.  However, three failures including the key frame being replaced just weeks apart are rather concerning.  Maybe Yamaha should consider replacing the unit given the inconvenience it's caused you. 

Hopefully, the matter will be sorted out very quickly for you.   Yamaha's after-sales service has, in my experience, always been top drawer.

[samhodgsonpsr]

Thanks for your reply! This particular SX900 that has been sent for repair three times is already a replacement unit as the first one I bought also quickly developed the issue. So far my experience with Yamaha's after-sales service has been very positive.

I'm hoping that the issue will finally be resolved soon.

[Turracoo]

Hi Gents, I've also had the same issue with my SX900 purchased in Dec 19, loose clacky black keys. While it's been an issue since day one I only eventually sent a video to my supplying dealer who were excellent at arranging collection for return to Yamaha. Have been advised that a re-grease will rectify the issue so fingers crossed. I was a bit disappointed when I first purchased as I was looking forward to the new FSB keybed but an old PSR E423 that I picked dul for £20 felt smoother. Other than that I absolutely love the keyboard. Hope you all manage to get your problems resolved.

[samhodgsonpsr]

It does seem to be a fairly common issue. Unfortunately, my PSR SX900 has yet again developed the fault. I plan to contact Yamaha directly by phone this time. I am hoping my case is unique has the grease has been reapplied several times along with a new key frame and new black keys. The clacking can be heard when the keys are moved from side to side or when they are hit from certain angles (this is noticeable while playing).

[Aquilauno]

Hello friends, folling a malfunction of the SX900, I was forced to send the keyboard to an Authorized Yamaha Service Center. I asked if they could also settle the problem of noisy black keys (under warranty) yes mine has this problem too. The owner of the service center told me that this is not covered by the warranty and there was no notice from Yamaha about it. I mentioned the PSR Tutorial forum where in the end Yamaha had recognized this intervention in USA -Pennsylvania (thanks Larry), in Germany (thanks Chris) in Brazil (thanks Enildo) and in the United Kingdom (thanks Eleen). He wanted the link of the forum and the topic in question that I sent last night. This morning I received an email where the service center confirmed that they will also repair the black keys under warranty ... Unity is strength ...
Pietro

[bhergar56]

I am sorry to disappoint the forum, but these keyboards have always had these problems, it is considered a wear and tear problem, so Yamaha does not give it importance, what you have to do is replace the grease that comes with a better quality and ready.


Regards.

The question is, how difficult or complex is the procedure to grease the trouble keys? and what type of grease should be use?  This on order to "do it yourself" , for those out of warranty and with some practical skills. Is there any youtube video showing how to? This could be a great learning video.

Regards

[vadesriux]

No one should need to grease any keys. This will immediately void any kind of warranty. So it should be Yamaha who needs to address this. I had a new Montage who came with defective white keys. Went to a Yamaha technician representative and came almost the same. Went back to the store for a refund.
Sometimes these things may happen. Its nothing to worry about since you can send it back for a refund. But never should you need to repair it by yourself.

[Aquilauno]

The purpose of the topic is to warn keyboard owners that the problem has been recognized by Yamaha and repaired by a service center free of charge if the PSR SX900 keyboard is still under warranty. A video would be great for owners with the keyboard no longer covered by warranty (but you need to have good dexterity and know what you are doing). From experience, if the cost is not exorbitant it is better to have an experienced Service Center do it, means that and assumes the responsibility and guarantee of a job well done.
Pietro

[LaHawk]

No one should need to grease any keys. This will immediately void any kind of warranty. So it should be Yamaha who needs to address this. I had a new Montage who came with defective white keys. Went to a Yamaha technician representative and came almost the same. Went back to the store for a refund.
Sometimes these things may happen. Its nothing to worry about since you can send it back for a refund. But never should you need to repair it by yourself.

That's exactly what many of the responses have been. If you have a problem, call Yamaha. Get it fixed. Yamaha has awesome customer support.

[Toril S]

They did not respond! I think the service varies from country to country. That is not good.

[Enildo]

In my case, I had to contact yamaha by email, as the warranty service did not want to do the grease change service.
After I sent the email to yamaha, the authorized service contacted me. Here in Brazil, in general, Yamaha has a good reputation for solving problems.

Enildo