Unable to load Epic Strings 2

[Tommarr]

I purchased EPIC Strings 2 from Soundworks, as recommended by Leigh.

I followed the steps using Expansion Manager. Saved file as .ppi

When I attempt to load it onto my Genos 2 I get message Unsupported file type.

I contacted Yamaha Support. They agree, and saw screen shots that I followed proper steps.
Still getting the same error message.

Does anyone have advice?

Thanks.