anyone else don’t like FSB (psr-sx900/700) keybed ?

[ton37]

If that is the case, as a consumer you should not hesitate to take your right and send the keyboard back to the dealer / manufacturer. It is guaranteed. Yamaha must solve that faillure. If they can't fix it, get a refund. An unsound product. Just do that, be assertive consumers! Yes, we can

[Toril S]

This is not good! Many faults with this keyboard! What happened to build quality?

[Enildo]

Hi everyone,

I just a had chance to make a quick video regarding this issue...

https://www.youtube.com/watch?v=mPr4iw8pzXs

All the best,
Rich

That's what I meant!
Thanks for the video Rich.

Mine are getting worse and worse. The more I use it, the more the noise increases. The s975's keybed is much better.
I think Yamaha should do a recall and solve this problem.
When this wave of COVID passes, I will contact yamaha Brasil, to see what they will solve.

Enildo

[Heidrun]

Frank and Chris (both Germans who also are members here) will help to fix that and find out if it is up to special serial numbers.
Both have also good connections to Rellingen.
I think you'll soon hear from them here.

Kind regards, Heidrun

[computec1349]

Hello everyone, clicks are a problem since the 1000 series, I also regret to tell you that the keyboard that the Sx900 has is the same one that the S-970 uses, the problem originates because this keyboard It works with a grease that goes under each of the keys, the lubricating grease is very bad, when I worked in a service center we replaced it with automotive lubricating grease or lubricating grease for electronic motors.

[overover]

Frank and Chris (both Germans who also are members here) will help to fix that and find out if it is up to special serial numbers.
Both have also good connections to Rellingen.
I think you'll soon hear from them here.

Kind regards, Heidrun

Hi all,

yes, as mentioned by Heidrun before, Frank (frankmusik) and I want to help users  who have the problem with "clacky" keys on SX900/700 models.

Important: Most of the SX devices sold are NOT affected by this problem, but only a relatively small number. First of all, we want to find out whether the affected devices come from (a few) specific batches or whether this problem occurs again and again "accidentally" with individual devices from many different batches.

For this we need the help of as many SX users as possible who have the problem with the "clacky" keys. With the help of Yamaha Music Europe, Frank can find out the exact production date of a particular keyboard.

Please write down the serial number including the model name (SX900 or SX700) and send this to me via PM (Private Message to "overover"). I will then forward the serial numbers to Frank for evaluation.

You will find the serial number in "Menu > Utility > System (page 1/2)".

Note: Basically, I recommend all affected SX users to complain about the device to their dealer and, if necessary, to contact the Yamaha Support in the respective country directly.

With the help of the serial numbers reported by the affected users, Frank and I would particularly like to narrow down the BATCHES affected and make YAMAHA GLOBAL aware of this problem (with the help of Yamaha Music Europe), so that repairs or exchanges of the affected devices can be carried out as quickly and easily as possible.

Thank you for your help!


P.S.
Please see also this YT video (made by Rich):
https://www.youtube.com/watch?v=mPr4iw8pzXs


Best regards,
Chris

[beykock]

It looks to be a serious problem for some of us.

I would like to thank Frank and Chris for their great help.

Will Yamaha be ready to offer " the victims " a brand new keyboard or ... is it easy to repair ?

Time will tell.

Best regards, Babette

[vbdx66]

It is better, but not far superior.  But I wonder why the keys of my PSR 2100 were better than on my PSR S975?

Hi Toril,

The keybed I liked best were those of the PSR E343 and E433. I strongly suspect that at that time, keyboards, like other consumer goods, were made to be durable, which is probably not the case anymore, unfortunately.

Regards,

Vinciane

[Enildo]

Hi all,

yes, as mentioned by Heidrun before, Frank (frankmusik) and I want to help users  who have the problem with "clacky" keys on SX900/700 models.

Important: Most of the SX devices sold are NOT affected by this problem, but only a relatively small number. First of all, we want to find out whether the affected devices come from (a few) specific batches or whether this problem occurs again and again "accidentally" with individual devices from many different batches.

For this we need the help of as many SX users as possible who have the problem with the "clacky" keys. With the help of Yamaha Music Europe, Frank can find out the exact production date of a particular keyboard.

Please write down the serial number including the model name (SX900 or SX700) and send this to me via PM (Private Message to "overover"). I will then forward the serial numbers to Frank for evaluation.

You will find the serial number in "Menu > Utility > System (page 1/2)".

Note: Basically, I recommend all affected SX users to complain about the device to their dealer and, if necessary, to contact the Yamaha Support in the respective country directly.

With the help of the serial numbers reported by the affected users, Frank and I would particularly like to narrow down the BATCHES affected and make YAMAHA GLOBAL aware of this problem (with the help of Yamaha Music Europe), so that repairs or exchanges of the affected devices can be carried out as quickly and easily as possible.

Thank you for your help!


P.S.
Please see also this YT video (made by Rich):
https://www.youtube.com/watch?v=mPr4iw8pzXs


Best regards,
Chris

Hi Frank,

I'm trying to send a private message through the website, but it looks like it's giving an error.
Is there another way (email, for example) to send my keyboard ID for analysis?

Thanks in advance,
Enildo

[overover]

Hi Frank,

I'm trying to send a private message through the website, but it looks like it's giving an error.
Is there another way (email, for example) to send my keyboard ID for analysis?

Thanks in advance,
Enildo

Hi Enildo,

as mentioned in all the posts on this subject:

Please send your Serial number to ME via PN.

I then forward all incoming S/Ns to Frank (frankmusik).

Best regards,
Chris

[kampot]

I also noticed on my psr-sx900, the black keys move from side to side too with a clank noise. Even if I put my fingers gently on them I still can move the black keys from side to side. Does anyone else have this issue ?
(I'll try to make a video soon)

[Totomo]

 +1
Mine has similar problem too.

[Rich]

I also noticed on my psr-sx900, the black keys move from side to side too with a clank noise. Even if I put my fingers gently on them I still can move the black keys from side to side. Does anyone else have this issue ?
(I'll try to make a video soon)

Hi Kampot,

Yes... this is demonstrated in the second half of my video, linked to in this thread. Even if my fingers brush against the black keys while playing normally, I'll get that added knocking sound, due to their movement.

All the best,
Rich

[Enildo]

My greetings to all the ladies and gentlemen of this forum!

Last Thursday, I took my SX900 to the Yamaha service center in my city, so they could take a look at the problem of the noisy black keys. Upon arriving at this location the professionals refused to receive the SX900, claiming that this was not a defect and that the yamaha had changed its keys, to this new standard and this would be happening with several models. I argued that when buying the keyboard and when I tried it in a store, before buying, the SX900 did not have any abnormal noise on the keys and was shown to have very good quality keys, but the problem arises after use for more than 30 days, on average, characterizing this an addiction (long-term defect) in the structure of the new keys adopted by yamaha. Before heading to the technical assistance, I sent an email to Yamaha Musical do Brasil, which was answered almost automatically, saying that I would take the keyboard to the nearest authorized Yamaha service. When I was in technical assistance, I explained that this defect was happening with several SX900 keyboards in various parts of the world and contact was made with Yamaha Musical do Brasil, by phone, by one of the professionals, reporting the problem, and to to my surprise the brazilian Yamaha said that it was not aware of this problem and that i was the first person to seek technical assistance reporting this fact. The technical assistance recorded 2 videos showing the noise of the keys and said that it would send to Yamaha Brasil. They also took my phone number and said that "probably" Yamaha would call me, which so far has not. It already has several yamaha keyboards, including cheaper models like the PSR 540, and this is the first time I have bought a PSR with poor quality keys. A music colleague who bought an SX before me, has the same problem. I demand the exchange of all the keys, or replacement of the SX900 or I will file a lawsuit asking for my money back, because if I knew that the keyboard had this problem I would not have bought it. If you intend to buy a SX carefully, this defect will appear after you purchase it with use.

Enildo

[Enildo]

Sorry to add this same comment on more than one board.

Enildo

[computec1349]

I am sorry to disappoint the forum, but these keyboards have always had these problems, it is considered a wear and tear problem, so Yamaha does not give it importance, what you have to do is replace the grease that comes with a better quality and ready.


Regards.

[Maurosyamaha]

Hi everyone,
this is the sx900/sx700 keybed.....  https://www.youtube.com/watch?v=B7mmaXsuPAs&ab_channel=WilfredJoeJ.P
tyros and genos are very different...

[travlin-easy]

You realize, of course, that this thread is from back in 2020. And, I personally, have never had to replace the keypads in any Yamaha arranger keyboard that I have owned in more than 4 decades. Now, I have replaced them for other Yamaha owners, and in nearly every instance, other than 2, the dead keys were the result of the player pounding on the keys as if he or she were playing a piano - not an arranger keyboard, which resulted in destruction of the pads - they pounded on the keys. The other two instances were the result of performing in smoke filled bars, which coated the contacts with cigarette smoke tar.

Gary

[Woudi]

My sx700 keybed has been geven New grease 1 year ago. Now the problem is back again.  Guatantee is now expired. I will Never buy yamaha again. Yamaha acknowleged the defect in a servicebulletin.

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