Unable to install 1.4 upgrade

[Brushfo149]

Worked fine with my Mac computer.

[frozzers]

You definitely don't need a Windows PC.

The Mac operating system unzips the file automatically for the user which minimises the potential for error.

Cheers

Chris

[Tyros5Mad]

OK I stand corrected, thanks folks.

RL

[RoyB]

Hi Babette,
I sent them my own usb on which they then installed their version of v1.4 onto.
After installing it successfully from this usb I bought an approved usb ( Yamaha advised me that the reason it hadn't installed was most probably because it wasn't on their approved list) , downloaded the genos v1.4 upgrade onto it and then tried to install it again onto the genos. It would not read the usb. So buying a Yamaha approved usb didn't solve the problem.
Alfred

Alfred,

Probably just about the only thing you haven't tried, instead of using a downloaded update file, is to copy the known 'good' file from Yamaha's USB stick onto your own USB stick and see if there is any difference.

Regards

Roy

[Alfred59]

Hi Roy,
Just tried your suggestion. I copied yamahas version of 1.4 onto a usb which previously  had my version of 1.4 on it. It worked. I successfully reinstalled the copied version   onto my genos.
This suggests that yamahas head office version is in some way different to the version I downloaded. Doesn't make any sense I know.
Regards
Alfred

[EileenL]

I am sure  the chap at Yamaha downloaded it from the site the same as all of us did that have not had a problem.

[Depo1964]

Having made a career of IT (information technology) mostly on the technical side,  I learned very early that upgrades, updates,
PTFs (if you're old enough to have worked with IBM software), etc. is like fine wine..... they taste better with age.....
Hence, unless there is a major update that needs to be made because the hardware/software won't function or of a new feature that I can't live without, 
I allow anyone else who has more courage than I do to test the update first...  so far, that philosophy is working pretty good for me..... 
but I keep praying anytime I do an update...... oh, and also backing up beforehand. 

[Tyros5Mad]

Just did my upgrade. worked fine, boringly uneventful.

Regards, RL

[RoyB]

Hello Alfred

That's interesting. If you are still interested in investigating this I have one more suggestion for you to try.

I believe you downloaded and extracted the compressed files using a Mac.

The built-in Mac archiver by default handles compressed files a little differently to Windows, and perhaps this may result in a very slight difference in the extracted file that the Genos is sensitive to.

If you use the built-in Mac archiver to create a ZIP files, by default the Mac creates two extra folders in the ZIP file that create hidden additional Mac-specific resource information files. Extract that ZIP file using  the Mac archiver and it reads the info in the extra folders during the extraction process to produce the original un-zipped files, and you do not see the 2 extra folders that the Mac pur in the ZIP file. However, unZIP the archived files on a Mac using a third-party extractor (such as Winzip for Mac), or extract it on a Windows computer, and in the folder containing the resulting extracted file you will also find the 2 extra folders (__MACOSX and .DS_store).

As the Mac archive extractor has to deal with these different ZIP files created on a Mac to read and act on the contents of the two extra folders, perhaps it does something slightly differently when extracting a ZIP file created on Windows computer (which don't contain this information), and the Genos is sensitive to this.

Therefore, I suggest you try extracting your downloaded ZIP file on your Mac using a 3rd-party extractor, and see if the resultant file can then be read by your Genos.

Regards

Roy

[Alfred59]

Hi Roy,
Thanks for your continued interest. I did download the file from a friends windows 10 computer onto a formatted usb but the Genos couldn't read it. I'm not sure a 3rd party unzip can be used on the Mac as it automatically unzips.
Alfred

[Bud2]

The thing is Alfred, was the file you had from your friend still in the zip format or was it unzipped, if it was unzipped then it should have worked fine.
Bill